JOB SUMMARY

The Sales Associate is a key in maintaining good retail customer service in the GSNETX shop.  The Sales Associate is responsible for serving customers which include GS volunteers, parents and girls as well as internal staff customers.  In many areas, they are the first face of GSNETX for those customers and need to become well versed in the GS Programs, Journeys, Girls Guides to Girl Scouting, National Badges and Council Badges and Patches.  This is a temporary position with potential to convert to regular part time. Must be available to work on Saturdays.

RETAIL ESSENTIAL FUNCTIONS:  (This list may not include all of the duties assigned)

• Provides prompt, courteous service to a diverse customer base, including assisting customers with merchandise selections and helping with program needs.  This may include, but not limited to, GS and GSNETX merchandise, help with location of Program or event information on the website, help direct questions to the proper department.
• Remain knowledgeable of council programs, camp offerings, leadership trainings, and geographic membership areas.
• In most locations, answer the main phone line at the Service Center.  Must stay up to date on staffing/ departmental updates.
• Perform all facets of retail sales operations utilizing the POS system, including sales, returns, exchanges, gift cards, financial aid and financial reporting within assigned retail shop.  .
• Accurately handles inventory transfers between retail locations using POS system.
• May be responsible for some ordering, receiving, pricing, stocking, and displaying shop merchandise.
• May be asked to assist with training of new shop personnel and attend council and departmental trainings as needed.
• Assists with inventories – preparation, cycle counts and annual physical inventory.
• Ensures proper and accurate receipt of money, checks and other types of payments, using the POS system.  May be asked to make timely bank deposits.
• Assist with maintaining appearance and function of service center facilities.
• Assists with shop displays when needed, which includes moving fixtures and boxes. 
• Help plan and coordinate season GS celebrations throughout the year.  i.e. Juliette Gordon Low’s Birthday, First day of Cookie Sales, GS Birthday, etc.
• Maintain knowledge of office equipment, including postage machine, fax machine, copiers and printers, security systems and cameras and utilize the IssueTrak system for repair requests.
• Remain knowledgeable of council programs, camp offerings, leadership trainings, and geographic membership areas.
• Answer main phone line at Service Center.
• Must stay up to date on staffing/departmental updates.
• Assists with the maintenance and organization of the distribution/volunteer/free materials area.
• Assists with the administration of the council’s library and maintaining records for check out of supplies, materials, program trunks, etc. and return of all items.
• May be responsible for filling, mailing and maintaining records for phone, eCommerce and in-shop customer orders.
• Supports and participates in area recruitment events, Mobile shops for Annual Meeting, Mall Madness, SASSY Camps, Kick-Off, etc. as needed.
• Accurately distributes GSNETX Council Free Patch programs by following assigned process and procedures.  Makes sure to run all items through the POS system to maintain correct inventory control.
• During Summer Hours, helps other departments with specific projects during non-retail shop hours.  Assignments are determined by location and need.
• Adheres to the GSNETX’s equal opportunity and non-discrimination policies, which ensure that there will be no discrimination on the basis of race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, or age.
• Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
• Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
• Must complete and pass a criminal background check.

OTHER

• Performs other duties, as assigned.

JOB REQUIREMENTS:

• High School diploma or equivalent required.
• Retail sales and POS system experience preferred
• Ability to work with and apply mathematical concepts.
• Good interpersonal skills with ability to establish effective working relationships with other staff members, visitors, volunteers, and the general public via telephone, email and in person.
• Must be able to work in a fast paced work environment with ability to multi-task while maintaining composure.
• Ability to comprehend and carry out oral and written instructions and directions.
• Basic level of experience with Microsoft Excel, Word, Outlook, and POS systems, or the ability and willingness to learn.
• Effective communicator verbally and in writing, bi-lingual asset, but not required.
• Work requires normal physical effort for primarily an office environment; some physical effort in handling of materials or boxes and tools or equipment of up to 25 pounds in non- strenuous work.  Some periods of continual standing or walking may be required.  Movement of merchandise to and from mobile shop events may be required.
• Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, the volunteers served by this council, and others with whom her/his job puts her/him in contact
• Willingness to work a flexible schedule including evenings and Saturdays.
• Adheres to the GSNETX's equal opportunity and non-discrimination policies, which ensure that there will be no discrimination on the basis of race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability or age. 
• Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
• Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
• Must complete and pass a criminal background check.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls.  The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated position, and work with computers.

The employee must be able to drive and have a valid driver’s license.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.  The noise level in the work environment is usually moderate.