Director of Health and Wellness
Job Details
San Pedro Street - Los Angeles, CA
Full Time
$70,000.00 - $80,000.00 Salary/year
Nonprofit - Social Services


DWC seeks a full-time Director of Health and Wellness to support the strategic planning and enhancement of the basic needs and health programs consisting of a Drop-in Day Center, Evening Shelter, Case Management and Physical Health Services. An ideal candidate will lead, inspire and motivate a team of professionals whose primary goal is to end homelessness for women in the Skid Row community. This position is a member of DWC’s Leadership Team and will report directly to the Chief Program Officer.

Essential Functions

  1. Oversee programming that includes basic need services, case management and physical health treatment
  2. Provide direct supervision and guidance to an inter-disciplinary team including program managers and direct service staff as needed
  3. Conduct weekly individual and group supervision meetings
  4. Responsible for oversight of the day to day operations of the day center and bridge housing/shelter
  5. Responsible for oversight of risk management and crisis intervention for day center and bridge housing/shelter
  6. Responsible for program development to enhance DWC services
  7. Develop and implement health and wellness program policies, procedures and services using evidenced based practices, including Trauma-Informed Care; proactively engage clients in program design and respond to client grievances
  8. Develop and maintain relationships with clients, staff, and local service providers; participate in community meetings and serve as a representative of DWC
  9. Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the agency’s overall goals; develop annual department goals, including objectives, strategies, and specific targets; monitor client databases and other performance tracking tools
  10. Manage both government and private funds and documentation of expenses; provide oversight of departmental budget and grant requirements
  11. Oversee partnership with a FQHC in co-located onsite health center
  12. Provide training on best practices to DWC staff and in the community, including Trauma-Informed Care, Crisis Intervention and Harm Reduction
  13. Conduct presentations at conferences, in the community and at meetings
  14. Provide regular, written reports to the Chief Programs Officer and additional reports as assigned
  15. Other duties as assigned to support the mission of the organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies (I.e. Flexibility, Communication Proficiency, Budget Management, Relationship Management)

  1. Communication Proficiency
  2. Budget Management
  3. Relationship Management/Team Building
  4. Problem Solving
  5. Resiliency

Supervisory Responsibility
The Director of Health and Wellness directly supervises managers and may supervise direct service staff as needed

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear (e.g. publicly speak and listen to others). Specific vision abilities required by this job include close vision (e.g., ability to see a computer screen) and ability to adjust focus (e.g. address a crowd in a Day Center setting). The role requires verbal crisis intervention, which may involve the ability to quickly move from an office to another location to help resolve the matter. Job requires the ability to lift up to 20 lbs, including files, open filing cabinets, bending, and standing on a stool as necessary.

Position Type and Expected Hours of Work

This is a full-time exempt position. Days and hours of work are Monday-Friday from 8:30 a.m.-5:00 p.m.

Occasional transportation of clients may occur. Travel for conferences and training may occur. Travel for local meetings is required


Required Education and Experience

Master's level education in Social Work, Marriage and Family Therapy, Psychology, Public Health or a related field preferred.

Clinical licensure preferred.

Required Knowledge/Skills/Position Qualifications
Experience in supervision of similar programs or in a housing environment and demonstrated experience managing progressive responsibilities as a senior staff member.

Experience with direct supervision of staff

  1. Experience with crisis intervention and de-escalation and knowledge of trauma-informed care
  2. Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues and older adults required
  3. Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  4. Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
  5. Experience with HMIS data entry and quality assurance reports preferred
  6. Oral and written fluency in Spanish and English preferred.