Development and Membership Officer
Job Details
Crystal Bridges - Bentonville, AR

Position Summary

Plans, coordinates and assures implementation of strategies to secure private contributions in support of Crystal Bridges and the Momentary. Manages a portfolio of current and prospective major donors and oversees membership strategies for the organization. Develops and maintains appropriate systems to support donor activity: records management, research, cultivation, gift processing and recognition. Maintains accountability and compliance standards for funding sources.

Reporting to the Director of Development and supervising the Membership Manager, create strategies for membership programs at Crystal Bridges and the Momentary and ensure the successful execution to achieve established annual goals.

He/she maintains accountability standards to supporters and ensures compliance with the code of ethical principles and standards of professional conduct for fundraising professionals.

Principle Responsibilities (Essential Functions)

  • Ensures that fund raising efforts reflect the organizations values, mission, vision and plans.

  • Identifies how the needs and interests of donors may support programs and services of the museum.

  • Develops, implements and evaluates plans for solicitation strategies.

  • Manages a portfolio of current and prospective donors, and seeks opportunities to convert members into major donors.

  • Identifies, researches, cultivates and solicits potential donors.

  • Manages design and implementation of acknowledgment and recognition programs.

  • Manages design and maintenance of donor and prospect records, gift management systems, and informational reports.

  • Collaborates with Development team in creating donor prospect proposals and maintains the next steps in the development process.

  • Establishes and maintains positive relationships with donors, potential donors, members, and friends of the museum.

  • Oversees membership strategies for Crystal Bridges and the Momentary and ensure the successful execution to achieve established annual goals.

  • Supervises the membership manager, oversee the members benefits programs for membership levels including member recognition, routine and special correspondence, gift reporting and acknowledging, renewal letters, and member cards.

  • Plans, develops, implements and manages assigned budget and allocation of assigned resources.

  • Ensures compliance with all relevant regulations and laws, maintains accountability standards to donors and ensures compliance with code of ethical principles and standards of conduct for fundraising professionals.

  • Provides vital input for operational planning and positioning within the organization.

  • Keeps informed of best practices in the field of non-profit fund raising.

Minimum Qualifications

Education, Training, Traits:

  • Bachelors degree from an accredited institution of higher learning.

  • Working knowledge of generally accepted office management procedures and practices.

  • Highest ethics as they relate to all aspects of museum practices.

  • Ability to understand and maintain the highest levels of confidentiality.

  • Enthusiasm about being a member of a team developing a major new art museum with a strong visitor-centered community dynamic.

  • Flexible and helpful; occasional evening and weekend hours are required.

Work Experience:

  • 1-2 years direct development experience or related work.

  • Minimum of five years relevant administrative experience; nonprofit experience preferred.

  • Experience with presenting and supporting PowerPoint presentations (projectors, etc.) and slide presentation equipment, etc. required

Licenses and Certifications:

  • Valid Arkansas drivers license with clean driving record required. Willing and able to travel locally to assist with special events and meetings as needed.

  • Membership in a professional fundraising association is preferred.

Skills and Abilities:

  • Manage and track prospect next steps and schedule follow-up meetings.

  • Manage donor and prospect records, gift management systems, and produce informational reports.

  • Interface with important community and corporate leaders, and philanthropists.

  • Relate well to donors in an effort to strengthen relationships between them and the museum.

  • Work well under pressure of deadlines and meeting stated goals.

  • Travel and invest hours as needed.

  • Ability to work well in a team environment and able to accept input as well as supervisory guidance.

  • Work independently and with initiative.

  • Multi-task and think critically in a busy work environment.

  • Solve problems creatively and effectively.

  • Operate standard office computer applications and manage databases and spreadsheets. Proficient in the use of Microsoft Office applications to include Outlook, Word, Excel, Access, and PowerPoint; and standard office equipment to include copiers, fax machines, telephones required.

  • Type at least 55 wpm with accuracy.

  • The successful candidate possesses excellent verbal and written communication skills, as well as professional interpersonal skills. Demonstrated skills in English including proofreading, grammar, and spelling. Attention to accuracy and detail required.

  • The successful candidate will be a public service and community oriented individual who enjoys an intellectually challenging and rewarding work environment and who wishes to participate in the creation of a premier cultural institution.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

  • Physical demands: In the work environment described below, position requires sitting at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching for filing. Visual acuity to review written materials is required for this job. While performing the duties of this job, employee is occasionally required to independently travel in the local area.

  • Work environment: Work will be performed in an office environment, museum spaces, and in communities served. The physical arrangement of the office may require the position to work in an open environment within close proximity to other colleagues. Work space must be organized and reflect efficiency. The

noise level in the Museum work environment is usually low to moderate. Occasional evening and weekend work hours are required.

About Crystal Bridges

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding American art. Crystal Bridges was founded in 2005 as a non-profit charitable organization by arts patron and chair of the museums board of directors, Alice Walton. Since opening to the public on 11-11-11, the museum has welcomed more than 5 million visitors and garnered 15,000 membership households. Some 280,000 school children have participated in the Willard and Pat Walker School Visit program, which provides educational experiences for school groups at no cost.

Crystal Bridges takes its name from a nearby natural spring and the bridge construction incorporated in the building, designed by world-renowned architect Moshe Safdie. A series of pavilions nestled around two spring-fed ponds house the galleries and amenities such as a restaurant, museum store designed by architect Marlon Blackwell, and a library featuring more than 50,000 volumes of art reference material. In addition to the museums architecture, a Usonian house designed by Frank Lloyd Wright was preserved, acquired, and moved to the museum grounds in 2015, and a rare Buckminster Fullers Flys Eye Dome was installed in 2017, both providing access to American architectural masterworks in a natural setting.

Sculpture and walking trails link the museum's 120-acre park to downtown Bentonville, Arkansas. A new entrance, elevator tower, and pedestrian bridge was added to the north side of the building in 2017, increasing access to the museums north lawn and newly enhanced North Forest Trail. More than 600,000 visitors a year utilize the museums five miles of walking trails.

Crystal Bridges permanent collection spans five centuries of American artworks from early American to the present, and is always free to view. Crystal Bridges is committed to telling broad and inclusive stories by acquiring and showcasing the highest quality works by artists underrepresented in art history and conventional museum frameworks. Works such as Asher B. Durands Kindred Spirits, Gilbert Stuarts George Washington, and Georgia OKeeffes Jimson Weed are displayed alongside contemporary artists such as Kerry James Marshall, Maya Lin, Fritz Scholder, Jaune Quick-To-See-Smith, Felix Gonzales-Torres, and Amy Sherald represent some of the finest achievements in American art. The collection continues to grow, while the museum also offers temporary exhibitions that complement the collection and can also reveal arts connections to equality and justice.

Crystal Bridges provides year-round programming for all ages. In 2019, more than 800 public programs and events were offered, including lectures, performances, classes,

and continuing education for K-12 teachers. Crystal Bridges stays connected online with the full collection available via eMuseum, an award-winning app, a podcast called Museum Way, all available for free, and many of the museums lectures such as the Distinguished Speaker Series are on Crystal Bridges YouTube channel. An online-learning initiative provides opportunities for students and teachers with arts-based courses, as well as SmartHistory with arts history videos and essays. Crystal Bridges also offers two research fellowship programs. The Tyson Scholars in American Art program encourages and supports full-time scholarship that seeks to expand boundaries and traditional categories of investigation into American art and visual culture. The Reese Teacher Fellowship provides for research into the development of interdisciplinary connections between American art and core curriculum subjects of language arts, history, social studies, and the sciences. In addition, Crystal Bridges administers the awarding of the Don Tyson Prize, an unprecedented award recognizing significant achievements in the field of American art. Additional information about Crystal Bridges is available online at

About the Momentary

The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary arts role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. The Momentary was founded by the Walton family, based on the vision of Tom, Olivia, and Steuart Walton. The Walton Family Foundation is supporting this project as a way to enhance the quality of life in Northwest Arkansas. The Momentary welcomes all with free general admission. Additional offerings include an artist-in-residence program, culinary experiences including an Onyx Coffee Lab, indoor and outdoor gathering spaces, an outdoor festival space, and a gift store. For more information, visit The Momentary is located at 507 SE E Street, Bentonville, Arkansas 72712.