Norcross Assessment Center Shelter Director
Job Details
Norcross Assessment Center - Norcross, GA
Full Time
Bachelor's Degree
Nonprofit - Social Services

The Norcross Assessment Center (NAC) Shelter Director is responsible for overseeing the shelter  operations and staff. The NAC Shelter will include 20 beds for single women and women with children who will be eligible for up to a 90 day stay. Reporting to the Director of HomeFirst, this position will be focused on shelter operations that are designed to prepare guests to transition from being homelessness into housing through case management best practices, program design and facility workflows. 

Position Summary

The NAC Shelter Director will work closely with the Director of HomeFirst to develop policies, procedures, and strategic plans for the shelter operation. This will be done with an aim at constantly improving the operations efficiency and effectiveness.  

Key Responsibilities

  • Management of the Norcross Assessment Center Shelter and all staff
  • Direct supervision of 6 staff members and any volunteers who are permitted to work in the shelter;
  • Responsible for ensuring that all data entry is completed accurately on a monthly basis by shelter staff and reported to Director of HomeFirst;
  • Create, update, and maintain policies and operating procedures for the Norcross Assessment Center Shelter;
  • Review case management plans of current guests with staff and ensure that top priorities are being addressed, and that appropriate referrals and timelines are being followed up;
  • Provide daily inventory of available beds to NAC Director;
  • Provide training to staff and volunteers on Coordinated Entry System, HMIS, VI-SPAT, Diversion and Prevention Tool, and Community Resources;
  • Ensure that the facility maintains the highest level of hospitality for all persons needing services; and
  • Develop, implement and track a shelter measurable report to show progress while guests are staying in shelter; and
  • Meet weekly with Director of HomeFirst and NAC Director to discuss facility operations, needs and progress.


Qualifications & Expectations


  • Bachelor's Degree in Social Work or a related field of study (Master’s Degree preferred) from a public or private college or university;
  • Minimum three years' related work experience;
  • Proven successful previous supervision experience is essential;
  • Advanced level of proficiency with Microsoft Office Professional 2013 or later version is required and preferably in databases applications; and
  • Must be a person who is flexible, passionate about this work, open to new ideas, totally dedicated to service to clients, is a leader, and strives to “think outside of the box” for solutions.



A successful individual in this role will have:

  • Intermediate to Advanced Level of proficiency in conversational Spanish Language;
  • Demonstrated experience in performing analysis of data and in the preparation of reports describing the results of the data analysis;
  • Proven organizational skills and a keenly developed attention to detail;
  • Strong verbal, interpersonal and written communication skills;
  • Ability to work in a team environment;
  • Able to engage in public speaking;
  • Experience with homelessness and/or affordable housing issues;
  • Exceptional customer service skills;
  • Experience in performing data entry in a networked environment;
  • Conflict resolution skills;
  • Ability to work comfortably with diverse populations, specifically with persons experiencing homelessness;
  • Self-motivated and capable of accomplishing tasks and projects with minimal oversight
  • Demonstrated ability to multi-task, successfully implement time management skills, and delegate assignments and projects to staff for completion.



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