Customer Accounting Representative
Job Details
AVB Operations Center - Broken Arrow, OK
$14.50 Hourly

Position: Customer Accounting Representative

Hours: Monday through Friday 8:30 AM 5:00 PM

Location: Downtown Broken Arrow, OK 74012


This position is part of our team that supports all bank customer transactions. Our customer accounting team provides phone service to help our customers with a variety of transactions including online, banking fraud prevention, identification, and account maintenance.

Primary Responsibilities

  • Assist customers on the telephone by providing information and answering request.
  • Research and respond to properly executed summons/subpoenas
  • Research and respond to properly executed garnishments/levies
  • Process domestic and international collections Incoming & Outgoing
  • Research and respond to State of Oklahoma Asset requests
  • Process/ balance cash items
  • Process incoming return items
  • Perform research to assist customers including statement reprints, account balancing assistance and transaction disputes
  • Process Lock Box payments and monthly billing
  • Process and verify wire transfers on FedLine Advantage
  • Verify and Send ACH files using FedLine Advantage
  • Verify signatures on large dollar withdrawals
  • Review RSA and Yellow Hammer reports daily and contact customers regarding suspicious activity
  • Process decedent accounts
  • Review ACH OFAC hits daily
  • Check back Stop/Hold hit report
  • Log debit cards and PINs

Secondary Responsibilities

  • Check back file maintenance for accuracy
  • Scan and file DDA/Savings account signature cards
  • Scan and file Certificates of Deposit
  • Check back scanning
  • POS/ATM card maintenance
  • Reset PINs and unlock accounts
  • Provide back up assistance for cash balancing
  • Pick up & deliver bank mail to/from the Post Office and sort for distribution back up
  • Sort and deliver mail, packages and Inter-office mail to various locations according to destination and type back up
  • Operate folder, inserter, and postage machine back up

Education and Experience

  • At least two years customer service experience
  • Proficiency in MS Windows and MS Office
  • Basic math, reading and writing skills
  • High school degree or equivalent
  • Must hold a valid Oklahoma driver license


Physical Requirements

Time spent standing: Minimal

Lift (weight): Max 20 pounds Frequency: Minimal

Motion: Bend, Sit, Squat, Reach, Lift arms above head

Functional Requirements: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write English, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information.

AVB Bank is an Equal Opportunity Employer