Customer Accounting Representative
Job Details
AVB Operations Center - Broken Arrow, OK
$14.50 Hourly

Position: Customer Accounting Representative

Hours: Monday through Friday 8:30 AM 5:00 PM

Location: Downtown Broken Arrow, OK 74012

Summary

This position is part of our team that supports all bank customer transactions. Our customer accounting team provides phone service to help our customers with a variety of transactions including online, banking fraud prevention, identification, and account maintenance.

Primary Responsibilities

  • Assist customers on the telephone by providing information and answering request.
  • Research and respond to properly executed summons/subpoenas
  • Research and respond to properly executed garnishments/levies
  • Process domestic and international collections Incoming & Outgoing
  • Research and respond to State of Oklahoma Asset requests
  • Process/ balance cash items
  • Process incoming return items
  • Perform research to assist customers including statement reprints, account balancing assistance and transaction disputes
  • Process Lock Box payments and monthly billing
  • Process and verify wire transfers on FedLine Advantage
  • Verify and Send ACH files using FedLine Advantage
  • Verify signatures on large dollar withdrawals
  • Review RSA and Yellow Hammer reports daily and contact customers regarding suspicious activity
  • Process decedent accounts
  • Review ACH OFAC hits daily
  • Check back Stop/Hold hit report
  • Log debit cards and PINs

Secondary Responsibilities

  • Check back file maintenance for accuracy
  • Scan and file DDA/Savings account signature cards
  • Scan and file Certificates of Deposit
  • Check back scanning
  • POS/ATM card maintenance
  • Reset PINs and unlock accounts
  • Provide back up assistance for cash balancing
  • Pick up & deliver bank mail to/from the Post Office and sort for distribution back up
  • Sort and deliver mail, packages and Inter-office mail to various locations according to destination and type back up
  • Operate folder, inserter, and postage machine back up

Education and Experience

  • At least two years customer service experience
  • Proficiency in MS Windows and MS Office
  • Basic math, reading and writing skills
  • High school degree or equivalent
  • Must hold a valid Oklahoma driver license

 

Physical Requirements

Time spent standing: Minimal

Lift (weight): Max 20 pounds Frequency: Minimal

Motion: Bend, Sit, Squat, Reach, Lift arms above head

Functional Requirements: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write English, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information.

AVB Bank is an Equal Opportunity Employer

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