Wire Clerk
Job Details
AVB Operations Center - Broken Arrow, OK
Wire Clerk

Primary Responsibilities

  • Assist customers in person or on the telephone by providing information and answering requests
  • Perform research to assist customers including statement reprints, account balancing assistance, and transaction disputes
  • Process domestic incoming/outgoing wire transfers, ensuring compliance with banking regulations, bank policies and funds transfer agreements
  • Review funds transfer agreements for accuracy and compliance with policy, and ensure agreements are updated at least every 5 years or when there are changes in control of a commercial account
  • Monitor domestic wire activity and report unusual or suspicious activity to the BSA Officer
  • Process international incoming/outgoing wire transfers, ensuring compliance with banking regulations and bank policies
  • Log international wires, monitor and report unusual or suspicious activity to the BSA Officer
  • Process Bank to Bank transfers
  • Set up and maintain Netteller/Cash Management accounts
  • Maintain wire limits within Cash Management
  • Issue and maintain Cash Management security tokens
  • Accept stop payment requests
  • Set up ACH payments for loans

Secondary Responsibilities

  • Process legal documents including summons, subpoenas, garnishments and levies
  • Process ACH origination files
  • Perform POS/ATM card set-up and maintenance including monetary investigations
  • Perform Regulation E dispute investigations
  • Check back scanned documents/create snippets
  • Check back file maintenance for accuracy
  • Review RSA transaction reports daily and contact customers about unusual/suspicious activity

Education and Experience

  • At least two years customer service experience
  • Proficiency in MS Windows and MS Office
  • Basic math, reading and writing skills
  • High school degree or equivalent
  • Must hold a valid Oklahoma driver license

Physical Requirements

Time spent standing: Minimal

Lift (weight): Max 20 pounds Frequency: Occasionally

Motion: Bend, Sit, Squat, Reach, Lift arms above head

Functional Requirements: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write English, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information.