Digital Project Manager - Salesforce
Job Details
Corporate Headquarters - Omaha, NE
Banking
Description

Company Overview

Core Bank is an accomplished Community Bank located in the Greater Omaha, NE and Kansas City, KS areas. We are not a mere collection of buildings or a place just to work or manage money we are a community of friends, neighbors and partners in making life just a little bit better. Our culture - what we call our Recipe for Awesome - creates an environment that's a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it.

 

At Core Bank, our Vision is to be a truly remarkable company that just happens to be a bank. And, if you just happen to want to work somewhere truly remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.

 

Job Summary

The Digital Project Manager is responsible for the scoping, ongoing administration and training on Core Bank's enterprise and Client Relationship Management (CRM) applications.This position will implement, maintain and enhance Salesforce.com and other workflow based technologies and software used throughout the enterprise. The Digital Project Manager will also facilitate conversion to new technologies and software and will be responsible for the ongoing administration of those technologies

 

A Digital Project Manager's responsibilities include:

  • Maintain a positive work atmosphere by behaving and communicating in a manner that encourages productive interactions with customers, co-workers and supervisors
  • Perform basic administration of various software, including the banks Salesforce.com instance
  • Identify, diagnose and resolve end user problems in a manner that exemplifies the banks high standards of customer service
  • Develop and maintain custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity
  • Audit, uncover and resolve data integrity issues
  • Complete bulk imports of data
  • Perform batch reassignment of accounts and opportunities based on organizational changes
  • Develop training plans, materials, and documentation for application users, keep materials up-to-date, coordinate new user and ongoing training sessions for new employees
  • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve
  • Assist users with report design and management
  • Deliver training and communication to business users
  • Recommend best practices based on interactions with the user community
  • Work with business units to identify changes to the systems and facilitate those changes through the established change management process
  • Work with various functions and end users to identify, document, and communicate standard business processes as they related to the various applications
  • Work with management to identify new and creative opportunities to leverage the applications to support additional business processes or functions
  • Participate in the integration process with other enterprise systems or other applications as the opportunities arise
  • Assist co-workers with task completion and work load over run as requested
Qualifications
  • Strong overall technical background
  • Working knowledge of workflow applications including Salesforce.com
  • 1-3 years experience in an enterprise IT role or technical related role
  • Bachelors degree in business or technology field or equivalent work experience
  • Salesforce.com Administrator Certification preferred
  • Proficiency in report writing
  • Exceptional interpersonal skills that involve internal and external contacts regarding complex policies, procedures or programs
  • Ability to effectively communicate procedural changes and system updates to users
  • Excellent organizational skills
  • Ability to set priorities and deadlines within the general department priorities
  • Strong problem solving ability and ability to translate user needs into technical requirements

 

Core Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

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