Data Coordinator
Job Details
Give Kids The World - Kissimmee, FL
Full Time
High School
Description

SUMMARY OF OVERALL PURPOSE

The Data Coordinator is a key member of the GKTW Finance & Advancement teams.  Its primary role is to execute the process of creating thank-you letters for Village supporters, which is one of the first touchpoints in the constituent journey. Using our CRM database – Salesforce, the Data Coordinator must track incoming gifts – financial and in-kind –  and outgoing letters to ensure that donors are thanked in a timely manner and  that GKTW’s donor database is accurate and up to date.

 

KEY ACCOUNTABILITIES

Data Management

  • Utilize Customer Relationship Management system (CRM) to develop, maintain and track appropriate data.
  • Create and update donor information to create complete and accurate records.
  • Verify donor types using a variety of databases.
  • Identify appropriate letters for each type of donor in an efficient and effective manner.
  • Receive and process all in-kind forms.
  • Run weekly and monthly reconciliation reports to ensure no donations have been missed.
  • Troubleshoot problems and/or errors related to databases.

Communication Production

  • Process daily acknowledgement letters, prepare for signature, and mail to donors in a timely fashion.
  • Create new and customized thank you letters and upload into database as needed.
  • When possible, resend letters returned with new addresses.
  • Track and log the progress of letter batches, from creation to mailing to ensure the status of each batch can be determined.
  • Work with the Finance and Advancement teams to coordinate stewardship activity and tracking.

Administrative

  • Contact donors as needed for clarification on donations/request.
  • Order materials needed for letter processing.
  • Assist with President's office mailings.
  • Retrieve and sort mail for gift processing daily.
  • Respond to family and character letters.

All other duties as assigned

 

PHYSICAL DEMANDS OUTSIDE NORMAL WORK ENVIRONMENT

  • Extended daily PC-based work
  • Ability to lift and transfer 15 lbs.
Skills, Competencies, Education and Experience
  • Must be extremely focused on attention to detail.
  • Ability to multi-task and move quickly and confidently from one database to another.
  • Strong organizational and time management skills.
  • Demonstrated ability to provide helpful and friendly customer service.
  • Ability to communicate clearly both orally and in writing.
  • Ability to operate a motorized vehicle, including battery-operated golf cart.
  • Valid driver's license and clean driving record.
  • Must meet acceptable attendance and punctuality requirements, which are essential functions for the position.   
  • High School Diploma.
  • Experience with or demonstrated ability to quickly master customer relationship management databases.
  • 1 year of experience in constituent management OR 1-year CRM/Marketing experience OR 2 years of office/administrative experience.
  • Experience with or working knowledge of Microsoft Word, Excel, and Mail Merge.
  • Experience with Salesforce, preferred.
  • Associated Degree or Bachelor's Degree in related field, preferred.
  • PC training/certification at a recognized institution, preferred.

Give Kids The World is a drug-free workplace.

Give Kids The World has a COVID-19 Vaccination Policy in place that applies to all employees and applicants for employment. By submitting a complete job application I understand I will abide by that policy.

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