Field Services Engineer
Job Details
Experienced
Omega Systems - West Lawn, PA
Full Time
2 Year Degree
Day
Information Technology
Job Description

Join An Award-Winning Team!

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As one of the fastest-growing IT solutions consulting firms in the North East, we offer a range of challenging career opportunities, generous benefits and lots of growth opportunities.

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Omega Systems is currently seeking a Field Services Engineer to support customer environments hosted at Omega Systems Data Center or on the customer’s premises. The Field Services Engineer will be responsible for deploying laptops and desktop equipment as well as providing ongoing maintenance support at client locations. They will also work with senior Omega technical staff as needed to provide support in Server, SAN and network specific instances as required.

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The ideal candidate is comfortable in a fast paced work environment and possess excellent written and verbal communication skills. They also bring a minimum of two (2) years of experience in a desktop support role.  Additional server environment experience is regarded as a plus. 

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Responsibilities:

  • Provide timely, resolution to technical support issues while following company standards
  • Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
  • Identify and resolve incidents within agreed SLAs, policies and procedures
  • Maintain support documentation of tools that are used by Customer support services
  • Monitor incident trends and identify recurring incidents for resolution
  • Ensure that all relevant incidents are linked to an appropriate problem
  • Install and maintain desktops, laptops and other related hardware and software
  • Use advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs
  • Troubleshoot and correct defects in existing hardware and software systems
  • Responsible for installation, testing, troubleshooting and repair of desktops, laptops and network equipment
  • Responsible for installation and support of customer specific software applications
  • Ensure technical documentation is created and maintained
  • Troubleshoot and repair PC, laptop and printer hardware related problems
  • Troubleshoot and repair software related problems
  • Troubleshoot and repair network related problems
  • Administer and maintain Microsoft Windows Server installations
  • Administer and maintain SANs at customer sites
  • Administer and maintain Virtual environments
  • Administer and maintain Network equipment
  • Communicate with customers on recommended problem resolutions.
  • Generate reports and status updates on customer IT infrastructure
  • Work with Omega team on project design to improve Customer environment and processes
  • Document problems and associated resolutions in Omega Systems ticketing systems
  • Recommend new products and services in order to maintain or increase overall stability and performance of customer’s environment
  • Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues
  • Maintain certifications specific to job requirements as outlined by Omega Systems
  • Ability to lift and transport objects weighing up to 50 lbs.
Qualifications / Work Experience

Requirements:

  • 4 year degree preferred
  • 4+ years of IT Industry experience
  • Experience in the Managed Services Provider industry is preferred
  • Strong PC literacy with advanced skills in Microsoft Office applications
  • Experience with HP, Dell and Lenovo PCs and laptops
  • Experience with HP, Dell and Lenovo server equipment
  • Experience with Active Directory and Windows Server technologies
  • Experience with network devices (switches, wireless, security appliances)
  • Ability to multi-task, problem-solve and adapt to change in a fast-paced environment
  • Ability to complete assigned tasks with a minimum of guidance and oversight
  • Ability to prioritize multiple tasks and projects
  • Excellent verbal and written skills
  • A strong work ethic and the ability to communicate effectively with customers, engineers and management

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Why work for Omega?

Omega’s team is a passionate bunch who enjoy what they do and feed off the momentum of a collaborative environment. Everyone is like family – all different, yet bound by a mutual respect for Omega’s vision. We make sure our employees are Omega-proud and excited to contribute their time and talent to our clients – because it’s their contributions that make the “Omega Difference” a reality.

Our culture is one of growth — not just for the company, but also for each of us as individuals. We uncover hidden talents and underused strengths and nurture leadership qualities. We celebrate personal and professional achievements and hold open the doors to advancement — encouraging each other to succeed.

We take a unique approach to team building. For example, our Synergy Program pairs members of different teams with other employees in diverse roles to give everyone a clearer perspective and a better appreciation of all aspects of the company. The extra time and effort spent on team building is definitely worthwhile. We continuously strive to create a work environment that develops trust among co-workers, strengthens confidence, energizes morale and fosters great communication.

The professionals at Omega are self-motivated and highly productive — and we don’t take those qualities for granted. We reward effort. We have fun, too! Hot days call for ice cream, and fall is a perfect time to barbecue. We celebrate special occasions, holidays, the seasons — you name it — in fun and creative ways. And we’re happy to do it!

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Omega Systems Inc. is proud to be an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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