Implementation Coordinator
Job Details
National Medical - Chesterfield - Chesterfield, MO



Job Summary:  The Implementation Coordinator is responsible for providing administrative support for both the Implementation and Tiger Teams.  The Implementation Coordinator assists with the successful onboarding of new clients and provides a daily summary of performance. 


Job Responsibilities:

  • Creates and maintains implementation documents, which includes, folders, workbooks, summaries, and checklists.
  • Receives and tracks client documentation and data necessary for implementation process.
  • Maintains the implementation pipeline and implementation summaries and provides weekly updates.
  • Responsible for updating the implementation escalation log.
  • Attends clients calls, tracking takeaways, creating agendas, and taking meeting minutes.
  • Ensures that logins, permissions, and claims testing is performed during the onboarding process.
  • Reports daily metrics and maintains client issue log for new clients.
  • Creates and tracks QRG’s, KPI’s and P&P’s.
  • Creates and updates client manager dashboard in ThoughtSpot.
  • Uses Outlook to schedule meetings and maintain calendars. 
  • Assist in scheduling SOP and ensuring all required documentation is completed as well as completing the SOPs for each de

Education and Experience:

  • Previous employment with ASC billing experience preferred.
  • Knowledge of third-party billing and claims processing procedures preferred. 
  • Intermediate level of expertise with Microsoft Office Suite.
  • Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies.


Skills Required:


  • Excellent interpersonal skills with the ability to interact effectively with all levels of employees, high profile clients, and other departments with a very high level of knowledge, skill, service, and compliance.
  • Strong analytical and critical thinking skills.
  • Must have excellent written and communication skills.
  • Technical writing skills.
  • Detail oriented, strategic thinking, investigative skills.
  • Ability to work in a team-oriented environment.
  • Ability to prioritize and handle multiple tasks simultaneously
  • Ability to work with a high degree of independence; must be proactive


Work Environment:


  • Office setting- This is an onsite position.
  • Participates in departmental, training and staff meetings
  • Adhere to all compliance and company policies and procedures