Clinical Responder
Job Details
Bellevue - Bellevue, WA
Full Time

The Clinical Responder is responsible for the screening and routing of all organ donor referral calls. The position involves fulfillment of on-call triage responsibilities related to identification, evaluation, management, and coordination of donor activity and all related documentation.


General Responsibilities

  • Takes triage shifts to ensure 24/7 coverage for organ donor referrals.
  • Answers death notification referral calls in accordance with SOP’s
  • Performs initial evaluation of all referral calls to determine if the patient is suitable for potential donation.
  • Interacts with hospital staff members in a professional manner to obtain thorough and accurate medical information regarding the donor.
  • Provides exemplary customer services to all callers and stakeholders.
  • Routes donor referral calls and/or records messages and delivers information to the appropriate staff member. Discusses screening information with Administrator On-Call (AOC) as appropriate.
  • Enters data of potential donor referral information into electronic medical record via iTransplant.
  • Coordinates and performs ongoing evaluation and independent judgment of suitability of referred potential organ donors.
  • Accurately completes donor records and/or chart corrections in a timely manner.
  • Maintains confidentiality of all donor, recipient, and/or other identifying information.
  • Attends one continuing education conference/workshop per year.


Collaborative Responsibilities

  • Collaborates with donor hospital staff, recovery partners, and LCNW teams to facilitate successful donation outcomes.
  • Maintains professional responsibilities including, but not limited to, meetings, quality assurance, training, and process improvement.



  • This position has no formal supervisory responsibilities.


Other Responsibilities

  • Performs other related duties as required by the needs of the company and the senior management team.
  • Participates in, and may lead, employee committees and events.
  • Complies with applicable laws, regulations, and LifeCenter policies and procedures.


  • This individual must demonstrate operating knowledge of computers with a demonstrable, intermediate level skill (at a minimum) with Outlook, Word, Excel and other comparable software programs.
  • A proactive team player who must uphold the core values of the organization; these include respect, integrity, collaboration, service, and courageous leadership.
  • Actively fosters an organizational culture based on collaboration, support and constructive communication.
  • Must be able to analyze and assess situations, create solutions to solve problems, and motivate others to continually improve the processes necessary to meet organizational deliverables.
  • Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.
  • Ability to learn new tools, applications, and technologies quickly, easily, and independently.
  • This individual must demonstrate operating knowledge of computers and smartphones with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
  • An ability to accurately present the donation process in formal and informal educational opportunities.
  • Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow him/her to have effective communication with health care professionals and donor families.



The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life 




This position requires on-call availability, evening and weekend work.



  • B.S. in Health Sciences or related field, or
  • Two – five (2-5) years of emergency or critical care experience in a healthcare setting or hospital.
  • Requires a valid driver’s license and access to an insured automobile for work-related functions at expected times.


LifeCenter Northwest is proud to be an Equal Opportunity Employer. 

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