Evening Receptionist
Job Details
Entry
TEAM/ACCESS, IHOT, RTT, Working Wellness - Hayward, CA
Part Time
High School
$15.05 - $15.68 Hourly
None
Any

POSITION TITLE:               Outpatient Receptionist- Evening

DEPARTMENT:                   Administrative Offices & Adult Outpatient Behavioral Health Services

REPORTS TO:                    Adult Outpatient Director

FLSA STATUS                    .65 PTE (26 hours per week), Non-Exempt, Union Position

COMPENSATION:              $15.05 per hour or $15.68 per hour bilingual differential

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POSITION OVERVIEW:

The Receptionist acts as the central point of communication for our Outpatient Mental Health Clinic; operates the main phone console, greet all callers and/or incoming visitors/clients, and performs routine administrative and personnel duties as assigned. We are looking for energetic, well-experienced bilingual Spanish/English speaking receptionist.

 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

  • Monday- Thursday 12:30 p.m.-7:00 p.m.
  • Open/Close Office
  • Answer phones and direct callers courteously and appropriately
  • Accept deliveries, sort, mark “received” and distribute mail, packages and faxes immediately
  • Respond to requests from the Clinical staff and interns as appropriate
  • Register clients, enter data into computer programs (File Maker Pro)
  • Check messages on a daily basis, both telephone and email and distribute immediately
  • Maintain photocopy machine and keep it supplied with adequate paper
  • Keep Front Office space and Reception Area neat and clutter free
  • Serve as a back-up for the AM receptionist
  • Order and organize supplies for Outpatient Department
  • Handle data entry
  • Track Psychiatrist appointments, make reminder calls to clients daily
  • Perform special tasks as requested by Outpatient Administrator, Director of Behavioral Health, & Clinical Staff
  • Other duties as reasonably requested

 

COMPETENCIES:

  • Interpersonal Skills
  • Effective Written and Communication Skills
  • Team Collaboration
  • Change Agent
  • Flexible/Adaptable
  • Accountable
  • Resilient
  • Ethical
  • Strong Attention to details
  • Organized
  • Results Oriented

QUALIFICATIONS AND EXPERIENCE:

  • High School Diploma or GED or equivalent
  • Minimum 2 years’ experience working in behavioral health environment as a receptionist or intake personnel
  • Bilingual Spanish/English preferred
  • Knowledge of general office machines, telephone systems, fax machine, PDF operations, and other information systems.
  • Maintains a high degree of discretion when dealing with confidential information
  • Must exercise a high degree of confidentiality
  • Proficient in Microsoft Office (Excel, Word, Outlook), File Maker Pro, & Google Drives
  • Excellent Communication and personal skills
  • Strong organizational skills
  • Effective team member skills
  • Valid California driver’s license

Auto insurance:  Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.  

  • Proof of COVID Vaccination required

 

OTHER REQUIREMENTS:

  • Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and proscribed procedures. 
  • Demonstrates an awareness of and sensitivity to clients including cultural and ethical beliefs; and implements care in a thorough, skillful, consistent and continuous manner.
  • Knowledge of community resources for client referrals.
  • Attends work regularly and adheres to policies and procedures regarding absences and tardiness.  Provides adequate notice to supervisor and management with respect to vacation time and time-off requests.
  • Demonstrates knowledge of legal issues including client confidentiality and risk management in all aspects of client care and department functioning.
  • Performs other duties as necessary.

WORKING CONDITIONS and JOB SETTING:

  • Ability to occasionally or frequently stand, walk, sit and reach with hands and arms above shoulders 
  • While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch
  • The employee is occasionally required to move around the office
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • May require travel dependent on agency needs
  • The employee may occasionally lift and/or move up to 50 lbs.
  • Can work under deadlines
  • Performing general physical activities such as picking up moving, and using objects, tools or controls
  • The noise level in the work environment is usually low to moderate

 

COMPENSATION:

  • Excellent benefits package including medical/dental/vision benefits, vacation, sick, and holiday leave, life insurance, and 403(b) retirement plan.
  • Work life balance.
  • Great working hours.
  • Supportive/Collaborative work environment.
  • Mileage reimbursement.
  • Opportunities for Growth and Professional Development.
  • Holiday and employee celebrations.
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