POSITION SUMMARY: The Animal Care Assistant is responsible for providing humane care and cleaning for the cats, dogs and small animals and the shelter facility. The Animal Care Assistant supports the mission, goals and philosophy of Seattle Humane.
KEY OR ESSENTIAL FUNCTIONS:
- Cleans, feeds, water, medicates, weighs, and monitors all cats, dogs, and small animals as assigned to attain high standards for a safe, sanitary and comfortable environment for the animals as well as any visitors.
- Works closely with volunteers working in the Shelter Care Program and related programs. Provides support, feedback, and training as needed.
- Restocks food, cleaning and office supplies for assigned areas as needed and informs the appropriate supervisor when supplies are low.
- Moves cats, small animals, and dogs to and from adoption areas and other places in the shelter as directed by the Shelter Care Manager, Shelter Care Supervisor, and Animal Pathway Coordinator to assist in keeping a flow of pets through the adoption areas.
- Performs daily inventory to ensure locations are updated and match with our database records.
- Cares for Staff-Only animals.
- Adheres to animal enrichment goals and practices.
- Monitors behavior of cats, dogs, and small animals and records appropriate information on paperwork and Pet Point.
- Actively supports departments, staff and volunteers.
- Represents Seattle Humane in a professional and courteous manner.
- Provides quality service to customers, volunteers and staff, recognizing their individual contribution to the success of our organization.
- Completes and files all paperwork and other records accurately. Also adheres to the files and records retention policy and procedures.
- Performs opening and closing procedures for the facility.
- Follows all safety guidelines to ensure a safe work environment.
- Takes immediate action to address any safety or security concern or noncompliance of safety rules that could put an employee, volunteer, customer, animal or the organization at risk.
- Attends department and all staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions.
- Submits inventory to supervisor at the end of each shift.
- Communicates concerns with relevant parties.
- Bathes and grooms animals as needed.
- May be trained and scheduled to perform Behavior Assessments and Medical Check-In Exams.
- Other duties as assigned.
- Monitors program volunteers. Provides support, guidance and training as needed to shelter volunteers. Refers problems to the Shelter Care Manager as needed.
- Daily verbal or written communication with staff and volunteers through direct contact, meetings, notes on inventory, treatment charts, signs, phone, email or mail.
- A high degree of independent judgment is required. The nature of the job will vary greatly. Must be able to coordinate several tasks within a day and to handle many interruptions. Flexibility and attention to detail in all areas of this position are extremely important. Most complex part of the job is dealing with difficult situations while maintaining a consistently helpful and positive attitude. Must be able to work well without direct supervision. High degree of formal policy and procedure to guide work.
KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:
- Must be able to read, write, listen and communicate effectively.
- Organizational skills to determine work priorities and schedule time.
- Animal behavior/health/training background helpful.
- Basic knowledge and experience with computers.
- Must possess excellent customer service skills.
- Must be able to solve problems, communicate clearly and concisely both orally and in writing.
- Requires the ability to make decisions under time constraints with (sometimes) limited information.
- Must possess good attention to details, be able to concentrate and produce accurate work despite frequent interruptions.
- Needs to be sensitive to other opinions, perspectives or cultures.
- May need to deal with angry, confused and/or emotional people.
- Requires standing and sitting for long periods of time; to walk quickly; to lift and carry at least 50 pounds with or without accommodation; to kneel, crouch, bend and reach.
- Must be able to control dogs up to 200 pounds when on a leash.
- Potential for stress associated with the issue of animal euthanasia.
Fast-paced indoor and outdoor working conditions in kennel environment. Exposure to potential hazards include disinfectants, high levels of noise and slippery work surfaces, animal bites and scratches, zoonotic (diseases that can be transmitted from vertebrate animals to people) diseases, animal dander, and wastes. Exposure to outside weather variations, dust, odors and mists. Potential for working with angry or irate customers or volunteers. Involves entering and leaving work areas alone and at night or in early morning hours.
- Equipment used: Personal computer and printer, multi-line phone, copier, calculator, digital camera, pliers, leashes, hose, tree sprayer, scraper, boots, hearing protection, eye protection, respirators, gloves, microscope, needles and syringes, blood test kits, stethoscope, specimen collection equipment, clippers, Woods light, microchip scanner and inserter, animal handling gloves, animal restraint pole, nets, squeegee, vacuum cleaner, broom, mop, clothes washer and dryer.
- Chemical Interaction: A wide variety of cleaners, disinfectants, detergents and medical products are used on a daily basis. Each position at the SH will likely encounter these chemicals during the routine performance of their duties. Specific instructions will be provided by a SH staff member for the safe and proper use of these chemicals. If there are any questions regarding this information, copies of our chemical MSDS sheets are available for review. If asked to use a product that is unfamiliar, contact your supervisor for proper instructions.
- Work Hours: Schedule will vary depending on coverage, holidays and emergencies. Availability for this position is from 6:00 a.m. to 8:30 p.m. and may include holidays and approved overtime.