QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.
• High school diploma or equivalent.
• Experience as a nurse aide or medication aide preferred.
• Experience in memory care preferred. Some supervisory experience or training highly desirable.
• Complete 12 hours of continued education courses annually – provided through community in-services.
• Must be fluent in English and have the ability to read and interpret documents such as resident charts, medication orders, and safety rules, operating procedures, policies and employee manuals. Ability to write reports and correspondence.
• Ability to solve practical problems and deal with a variety of variables in situations.
• Approachability - Is easy to approach and talk to. Spends the extra effort to put others at ease – can be warm, pleasant and gracious; displays sensitivity and patience with the interpersonal anxieties of others, builds rapport well; demonstrates effective listening; is an early knower getting informal and incomplete information in time to do something about it.
• Composure - Remains cool under pressure. Does not become cynical, moody, or hostile when times are tough; is considered mature; holds things together during tough times – manages personal stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked – is a settling influence in a crisis.
• Listening - Hears people out. Seeks understanding; practices attentive and active listening; accurately restates the opinions of others even when he/she disagrees; demonstrates empathy; creates a conducive, open environment.
• Patience - Demonstrates tolerance with people and processes. Listens and checks before acting; tries to understand the people and the data before making judgments and acting; implements change well; waits for others to catch up before acting; sensitive to due process and proper pacing; keeps composure under stress; follows established process.
• Time Management - Uses time effectively and efficiently. Values time; separates the critical few from the trivial many; concentrates efforts on the more important priorities.
• Valuing People / Passion to Serve - Treats people fairly with dignity and integrity. Compelled to make the lives of seniors comfortable and more enriching; focuses on meeting residents / families stated or unstated needs and expectations.
• Work Standards - Assumes responsibility for successfully completing assignments. Sets high standards of performance for self and others; self imposes standards of excellence rather than having standards imposed; ensures high quality; takes responsibility and encourages others to do the same.
PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required to sit, stand and walk regularly, occasionally lift and/or move up to 100 pounds.
• The noise level in the work environment is usually moderate.