Case Manager - Mental Health - SITT
Avivo - Cedar/Franklin Av. - MINNEAPOLIS, MN
Full Time
Bachelor's Degree
some travel required

The role of Case Manager with the Short-Term Intensive Treatment Team (SITT) is to assess client needs, develop goal plans, assist individuals in working toward recovery goals and assist in monitoring progress. The SITT case manager will provide case management and care coordination services to individuals that have experiences multiple in patient hospitalizations and/or other crisis service visits. This individual will assist with linking individuals to community resources, making referrals as appropriate, and coordinating medical, mental health and chemical health services as well as providing education regarding accessing resources. The overall goal of the SITT program is to increase member access to preventive care as well as overall mental health stability and recovery. This position will require the ability to work outside regular business hours on an occasional basis in order to meet client and program needs.


Avivo is a nonprofit organization which serves nearly 15,000 Minnesotans each year, helping them achieve recovery, employment, and career advancement. We believe everyone deserves the chance to live well and work well. Avivo provides chemical and mental health services, career and technical education, and employment services at locations in the Twin Cities and greater Minnesota. Avivo employees help individuals transform their lives – move out of poverty, find treatment and achieve recovery, end homelessness, train for and start careers, and secure jobs. At Avivo, employees experience worthwhile work and professional growth as part of a vibrant and diverse workforce. You have direct and positive impact in people’s lives and are a part of make lasting change in our community!



  • Case managers are responsible for working in partnership with each client to develop an individualized plan of services, and provide support around that plan which will enable each client to live as independently in the community as possible. Services and supports might include activities such as assisting with skill development in the following areas: budgeting, housing, transportation, hygiene appointments, relationship building, symptom management, medication administration and obtaining or maintaining benefits.
  • Assure that services provided, as developed by the client and case manager, are reflected in the Individual Community Support Plan.
  • Maintain awareness of each client’s medication adherence plan and provide services to assist client in carrying out the plan; evaluates adequacy of plan, reports problems and recommends modifications as needed.
  • To the extent allowed by the client, provide collaboration and education to significant others and family members who are interested in assisting the client in their recovery process.
  • Advocate on behalf of each client to assure the protection of client rights and privacy, as well as assure that clients understand the complaint and grievance procedures.
  • Treat all clients with dignity and respect, providing services that are respectful of age, gender, and culture.
  • Case managers are responsible for coordinating services and care with the health plan to ensure the client is receiving all necessary and appropriate benefits.
  • Refer clients to appropriate community resources and arrange transportation to appointments as needed.
  • Participate in clinical supervision, staff meetings, and meet regularly with program coordinator for individual supervision to meet supervision requirements.
  • Actively participate in agency’s undoing racism plan.
  • Work in collaboration with the Volunteer Services to assist with supporting volunteer positions which may fall within your program area.


  • Bachelor’s Degree in behavioral sciences or related fields including but not limited to social work or psychology from an accredited college.
  • Have at least 2,000 hours of supervised experience in the delivery of services to persons with serious mental illness.
  • Experience working with individuals experiencing homelessness.
  • Experience working with a caseload is preferred.
  • Ability to relate to and advocate for diverse client needs and interests.
  • Dedicated to completing paperwork accurately and in a timely manner.
  • Able to learn and understand client needs and mental health recovery related to the provision of community mental health services.
  • Able to travel independently and possess a valid drivers’ license,  auto insurance, and have access to a reliable vehicle.   Willing to transport clients in personal vehicle, if needed.



BENEFITS: Avivo offers competitive salaries and compensation, including a comprehensive benefits package. Benefits include a generous PTO policy and company observed holidays as well as health and dental insurance, long-term disability insurance, life insurance, and a retirement savings plan. Health insurance coverage is also available for domestic partners, in addition to other optional benefits.


HOW TO APPLY: Please provide a letter of interest and resume highlighting your experiences and qualifications through our website at If you have questions on your application, e-mail


Equal Employment Opportunity/Affirmative Action Employer. Avivo is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.