Customer Care Specialist
Job Details
Gastonia Service Center - Gastonia, NC
Full Time, Non-Exempt
$28,000.00 - $35,000.00 Salary/year
Customer Service

What you will do:

  • Provide prompt retail service to customers in council shops, by phone and via ecommerce.
  • Respond to all inquiries in a high quality, customer friendly, timely and efficient manner that will yield overall customer satisfaction and ensure a professional image of the organization.
  • Maintain the sales floor in an orderly fashion. Collaborate with the Director of Retail & Customer Care on design/set-up or retail space to drive sales and enhance customer experience.
  • Maintain adequate stock levels on sales floor/stock room. Submit approval for merchandise requests/purchase orders submitted on the GSUSA wholesale site to the Director of Retail & Customer Care. Receive and stock retail merchandise into POS system and sales floor/stock room.
  • Conduct annual and periodic inventory physical count operations.
  • Perform general administrative duties including but not limited to mail distribution, bank deposits, supply orders, and maintaining office equipment.
  • Support the day-to-day contact center and customer care functions. Function as first-line responder to the majority of inquiries from members, family and community.
  • Utilize knowledge articles to ensure consistent responses across the council. Update knowledge articles as needed or when assigned for annual review. Maintain general knowledge of frequently asked questions about Girl Scout merchandise and program.
  • Process memberships through Salesforce.
  • Provide customer care expertise to support council operations as needed or requested
  • Engage cross-functionally with teammates to fully support annual council membership recruitment and retention plans
  • Participate actively in developing environments that foster diversity, equity, inclusion and access through words, actions and attitude. Ensure work plans are designed to enhance the diversity of our membership.

Who we are looking for:

  • Someone with an Associates degree in a related field or an equivalent combination of education and related experience.
  • A person with a minimum of two years demonstrated experience in providing comprehensive customer service and working in Salesforce or similar CRM and a POS system.
  • Someone that has prior experience in retail and/or general office administrative work is required.

What else do you need:

  • Subscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont.
  • Knowledge of Girl Scout philosophy, standards, program, and systems are desirable.
  • Willingness and ability to work regular and varied hours, including some evenings and weekends.
  • Successfully pass criminal and driver background investigation.
  • A valid state-issued drivers license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis and willingness and ability to travel throughout the councils geographic area.

Who we are:

We are the preeminent leadership development organization for girls. Girl Scouts offers girls a chance to practice a lifetime of leadership, adventure and success. With support from dedicated adult volunteers, parents and staff, Girl Scouts Carolinas Peaks to Piedmont (GSCP2P) delivers the Girl Scout experience in 40 counties across central and western North Carolina.


Why you want to work here:

  • At Girl Scouts Carolinas Peaks to Piedmont, we have a clear vision: to be a place where a diverse mix of talented people want to come, to stay and do their best work to ensure every girl has the opportunity to be a Girl Scout.
  • Generous leave - 4 weeks paid vacation, 12 sick days annually, 10 paid holidays annually including Juneteenth, PLUS the week between Christmas Day and New Year's Day.
  • Benefits available include medical, dental, vision, short-term disability and 401k. Free life and long-term disability insurance as well as telemedicine access and a casual work environment.
  • We are a dynamic, fun team of professionals who love providing a meaningful and impactful experience to girls and volunteers in our 40-county footprint in North Carolina.

We are an at-will, equal opportunity employer.