The EHR Support Analyst main responsibility is to actively engage with leadership, team members, and end users to implement and support Electronic Health Record (EHR) and supporting applications focusing on standardization, utilization, integration and optimization. This position will communicate with end users to assess their comfort level with the EHR; gain an understanding of the service line operation to help them streamline workflow, increase usability and efficiency thru the optimization of the platform. Primary responsibility will be to provide day-to-day support of the production and test platforms to ensure the availability, integrity, and confidentiality of the EHR system. The EHR Support Analyst will function as a Super User and work closely with internal and external operations as needed, serving as the main liaison and point person for the specific EHR clinic operational need based upon their identified program.

• Collaborate with other programs to align best practice workflows where it makes operational sense and drives consistent reporting outcomes.
• Serve as first point of contact for program end users, specifically providers and clinical staff.  Train and support the approved workflows that will support operational needs such as UDS, Quality, and other reporting initiatives.  Explain and educate end users on the best practice approach, explore new approaches to make recommendations with a focus on efficiency and productivity.  Understand the operational needs of the program to provide guidance on new features and suggestions on where these features may be utilized.
• Provide support, guidance, and troubleshooting leveraging in depth knowledge of the system to identity possible workflow improvements that lead to increased user satisfaction and continue to support the reporting needs of the organizations. Classify problems as system, training, or process and recommend corrections.  With system problems, research if the fix is known or coming.
• Develop and train new employees in the operation and protocols of defined best practice workflows within the EHR.   Provide on-going training on the EHR changes and updates for current employees to ensure competence is maintained.
• Update and maintain systems manuals and end user documentation used for training.
• Participate in the implementation of new EHR functionality.  Including and not limited to workflow design as it relates to system usage, testing the end-to-end workflow, and documenting decisions.
• Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes. Align their vision with the future releases of the tools.
• Manage end user requests; prioritize, track and resolve user problems and requests with a sense of urgency.
• Identify and troubleshoot application and equipment issues as they occur, manage the corrective steps, seeing it through to full resolution. Refer issues that require additional assistance to the EHR applicable Help Desk, including technical and workflow information necessary to resolve the issue. Communicate resolution to the user when completed.
• Maintain FHLC managed system setup such as the provider master file, security, and preference lists, SmartPhrases for service area.
• Collaborate with vendors and advisory workgroups to optimize use of the system through implementation of EHR features and upgrades.
• Collaborate with vendor and staff to test new features and upgrades prior to implementation.
• For FHLC supported platforms, recommend and inform operational leaders of upgrade and recommendations from vendors.
• Attend necessary and appropriate clinic department meetings as EHR expert and as EHR liaison.
• Must adhere to FHLC policies and procedures.
• Regular and Reliable Attendance
• All other relevant duties as assigned.

Family Health La Clinica is proud to be an Equal Opportunity Affirmative Action employer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This position requires an individual, who has the ability to work independently, is able to work under pressure, is analytical and has excellent problem-solving skills. The ability to respect the confidentiality of patient information while performing job duties. Ability to establish and maintain effective working relationships with patients, employees and public.

• Bachelor or Associate’s degree in an IT or Healthcare related field preferred. Will consider equivalent relevant work experience in lieu of a formal degree. 
• 2+ years of EHR systems training experience preferred.
• Knowledge of clinical terminology and documentation standards, experience analyzing and documenting clinical and/or administrative workflows in a clinical setting, and strong attention to detail and commitment to quality desired.
• Understanding of health information technology being used within a clinical space

Family Health La Clinica(FHLC) requires employees to be vaccinated against COVID-19, or hold a legally recognized exemption as a condition of employment.  Where permitted by law, candidates who are offered a position will be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.