Guest Services Associate I - Hope Place (Full-Time)
Job Details
Hope Place - Seattle, WA
Full Time
High School
None
Day
Customer Service

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that has made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you!

 

The Guest Services Associate I works with a team of staff to help create a safe, healing welcome center environment for women and children. This position is part of a 24-hour team to provide information, referral, and support services to the guests. They are responsible for providing leadership for the guests, overseeing volunteers, activities, and maintaining facility safety and cleanliness.

 

Schedule 

Tuesday- Saturday 2:00 pm - 10:30 pm 

 

Responsibilities

 

  • Help maintain a positive, pleasant and Christian atmosphere at the WCM while participating in its grace-based ministry.
  • Uphold the guidelines of WCM, confronting guests and leading them to self-evaluations when necessary.
  • Coordinate, train and supervise resident interns and volunteers in conjunction with the volunteer department.
  • Daily compile a thorough record of the events on your shift in staff log.
  • Daily communicate with other staff via email.
  • Take calls for women looking to get into Hope Place; provide resources when necessary.
  • Assist the Intake Coordinator with intakes as needed.
  • Complete data entry and documents as assigned by your Supervisor.
  • Help coordinate and facilitate support groups and/or classes.
  • Assist with holiday event preparation and coordination.
  • Oversee safety and cleanliness of facility on shift; perform janitorial and maintenance duties as needed.
  • Keep all restrooms stocked with supplies.
  • Keep donations organized and put away.
  • Monitor incoming persons, assisting and directing visitors and guests.
  • Handle office telephones, recording and organizing messages.
  • Assist with administrative tasks.
  • Make keys for room and repair locks as needed
  • Attend and participate in all Mission, Division and Department meetings and trainings, as required.
  • Any other job-related duties as assigned by supervisor and WCM Leadership.

 Qualifications & Experience

 

  • High school diploma or equivalent required.
  • 1-year customer service experience required.
  • 1 year working in a social services environment required.

 

Work Environment

 

While performing the duties of this job, the employee is frequently required to sit for long periods in a temperature-controlled environment. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Regularly lifts up to 25 pounds and walks using stairways to climb to multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.

 

Pre-Employment

 

This position is subject to a pre-employment background check and drug screening.

 

COVID – 19 Protocol

 

Per King County, we require that everyone wear and mask while at any Mission facility (unless eating or drinking), practice social distancing, and temperature checks are required prior to entering any facility.


Per Governor Inslee's Proclamation 21-14.1, employees at Seattle Union Gospel Mission for the following locations: KentHope, Hope Place, and Dental must be fully vaccinated against COVID-19, unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or be approved for a medical or religious exemption prior to being allowed to work.

 

 

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