The Administrator On-Call (AOC) has direct oversight of day-to-day organ recovery operations and all activities related to identification, evaluation, approach, management, and coordination of donor activity and all related documentation. The AOC will participate in an on-call and in-office blended schedule, serving as a clinical expert resource for LifeCenter Northwest (LifeCenter) team members. The AOC supports the organizational goals of maximizing donation and organs transplanted by identified best practices and optimizing donor management processes.
ESSENTIAL JOB FUNCTIONS
- Participates in a 24-hour call schedule to provide critical thinking and decision making along with resource management decisions.
- This role is required to be on-call for a minimum of 7-9 shifts per month, as needed to ensure adequate call coverage, and is eligible to receive extra-call pay for any AOC shifts worked in excess of 9 shifts per month.
- Paid Time Off: 17.5 hours of PTO is required for each missed AOC shift.
- Engages proactively in donation referral and case activity by providing thorough, in-depth guidance to organ procurement team members utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
- Provides work direction and guidance to staff for donor evaluation, donor management and organ allocation directed towards maximizing organ recovery and transplantation opportunities.
- Acts as the first line of communication for triage and on-site coordinators.
- Provides real-time clinical and administrative expertise and oversight aimed at maximizing donation during the referral and recovery processes for organ cases.
- Problem solves with on-site organ team members and provides clinical and logistical expertise in all areas of the donation process.
- Directs team member resources during case and referral activity.
- Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.
- Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
- Provides resource management and direction to the clinical teams for the day-to-day operations.
- Evaluates and monitors clinical processes and donor management on completed donor cases (i.e. AOC Checklist completion).
- Collaborates with clinical team to ensure consistent practice aimed at maximizing donation potential and organ donor outcomes. Independently utilizes established policies and procedures to maintain consistent practice.
- Functions as an expert and resource to Organ Recovery Coordinators in the donation processes including approaching families, donor management, organ placement activities and logistics.
- Confidentially informs management of clinical staff performance.
- Works closely with the Clinical Training Program Manager and serves as a content expert in training programs. Identifies needs, and assists in developing, coordinating and performing training for ODS staff.
- Engages in clinical presentations, education and best practice sharing with groups outside of the organization.
- Participates in national organizations to stay current in the field of organ procurement.
- Develops and maintains effective relationships with clinical and transplant stakeholders.
- Collaborates with donor hospital staff and other organ recovery teams to facilitate successful transplant outcomes.
- Responsible for effective communication and coordination with medical professionals, hospitals, and donation organizations.
- Serves as clinical resource for the Organ Donation Services and other departments which includes giving presentations to various groups.
- Ensures effective communication and collaboration with clinical and hospital development staff, management, and senior leadership.
- Works in concert with ODS Leadership, Medical Leadership, Clinical Training Program Manager, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.
Administrative and Quality Responsibilities
- Independently and collaboratively researches and coordinates the implementation of new processes, procedures and best practices aimed at maximizing the outcome of the organ donation process to achieve organizational goals.
- Fulfills duties outside of referral/case activities including availability in the office as directed by the Director to facilitate activities.
- In addition to scheduled call shifts, attendance is expected at all mandatory meetings as defined by the direct supervisor.
- This position has no formal supervisory responsibilities.