Administrator On Call
Job Details
Bellevue - Bellevue, WA
Full Time
4 Year Degree

The Administrator On-Call (AOC) has direct oversight of day-to-day organ recovery operations and all activities related to identification, evaluation, approach, management, and coordination of donor activity and all related documentation. The AOC will participate in an on-call and in-office blended schedule, serving as a clinical expert resource for LifeCenter Northwest (LifeCenter) team members.  The AOC supports the organizational goals of maximizing donation and organs transplanted by identified best practices and optimizing donor management processes.



AOC Responsibilities

  • Participates in a 24-hour call schedule to provide critical thinking and decision making along with resource management decisions.
    • This role is required to be on-call for a minimum of 7-9 shifts per month, as needed to ensure adequate call coverage, and is eligible to receive extra-call pay for any AOC shifts worked in excess of 9 shifts per month.
    • Paid Time Off: 17.5 hours of PTO is required for each missed AOC shift.
  • Engages proactively in donation referral and case activity by providing thorough, in-depth guidance to organ procurement team members utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
  • Provides work direction and guidance to staff for donor evaluation, donor management and organ allocation directed towards maximizing organ recovery and transplantation opportunities.
  • Acts as the first line of communication for triage and on-site coordinators.
  • Provides real-time clinical and administrative expertise and oversight aimed at maximizing donation during the referral and recovery processes for organ cases.
  • Problem solves with on-site organ team members and provides clinical and logistical expertise in all areas of the donation process.
  • Directs team member resources during case and referral activity.
  • Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources.
  • Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures.
  • Provides resource management and direction to the clinical teams for the day-to-day operations.
  • Evaluates and monitors clinical processes and donor management on completed donor cases (i.e. AOC Checklist completion).
  • Collaborates with clinical team to ensure consistent practice aimed at maximizing donation potential and organ donor outcomes. Independently utilizes established policies and procedures to maintain consistent practice.
  • Functions as an expert and resource to Organ Recovery Coordinators in the donation processes including approaching families, donor management, organ placement activities and logistics.
  • Confidentially informs management of clinical staff performance.


Training Responsibilities

  • Works closely with the Clinical Training Program Manager and serves as a content expert in training programs. Identifies needs, and assists in developing, coordinating and performing training for ODS staff.
  • Engages in clinical presentations, education and best practice sharing with groups outside of the organization.
  • Participates in national organizations to stay current in the field of organ procurement.


Communication Responsibilities

  • Develops and maintains effective relationships with clinical and transplant stakeholders.
  • Collaborates with donor hospital staff and other organ recovery teams to facilitate successful transplant outcomes.
  • Responsible for effective communication and coordination with medical professionals, hospitals, and donation organizations.
  • Serves as clinical resource for the Organ Donation Services and other departments which includes giving presentations to various groups.
  • Ensures effective communication and collaboration with clinical and hospital development staff, management, and senior leadership.
  • Works in concert with ODS Leadership, Medical Leadership, Clinical Training Program Manager, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.


Administrative and Quality Responsibilities

  • Independently and collaboratively researches and coordinates the implementation of new processes, procedures and best practices aimed at maximizing the outcome of the organ donation process to achieve organizational goals.
  • Fulfills duties outside of referral/case activities including availability in the office as directed by the Director to facilitate activities.
  • In addition to scheduled call shifts, attendance is expected at all mandatory meetings as defined by the direct supervisor.



  • This position has no formal supervisory responsibilities.


  • Must have advanced clinical skills and a demonstrated ability to drive results to improve processes and outcomes with the use of critical thinking, analytical skills, and problem-solving capabilities.
  • Successful demonstration of strong initiative, collaboration and communication skills with discretionary decision-making ability.
  • In this capacity, and with the influence this position carries across the organization, this individual must actively foster an organizational culture based on collaboration, support, and constructive communication, i.e., organizational skills, the ability to work effectively under deadline constraints, effective written and verbal communication skills, good judgment and problem solving skills, and education and training skills.
  • A proactive team player who must uphold the core values of the organization; these include integrity, collaboration, courage, and service.
  • Must be able to analyze and assess situations, create solutions to solve problems, and motivate others to continually improve the processes necessary to meet organizational goals.
  • Ability to identify problems and collaborate with others to solve the problems in a timely and professional fashion.
  • Ability to learn new tools, applications, and technologies quickly, easily, and independently.
  • This individual must demonstrate operating knowledge of computers and smart phones with a demonstrable, intermediate level skill (at a minimum) with email, Word, Excel, and other comparable software programs.
  • Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
  • An ability to accurately present the donation process in formal and informal educational opportunities.
  • Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow him/her to have effective communication with health care professionals and donor families.



The employee in this position must uphold the core values of LifeCenter; these include:

  • Integrity: We are trustworthy, reliable, respectful, and accountable.
  • Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
  • Courage: We take personal responsibility and face challenges head-on.
  • Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life



  • RN or equivalent work experience; ACLS preferred.
  • Bachelor’s degree with previous ORC experience or equivalent combination of education and experience required.
  • CPTC required.
  • Minimum of 4-year experience as ORC with 2 years relevant leadership experience or equivalent.
  • Requires a valid driver’s license and access to an insured automobile for work-related functions at expected times.
Working at LifeCenter