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Care Coordinator Supervisor

Job Details

Full Time
Up to 25%
Nonprofit - Social Services

Job Description

  • Reviews documentation submitted by staff to ensure adherence to standards of quality, appropriateness and compliance with regulations
  • Supervising the case managers
  • Assists with orienting new staff to their role within the department
  • Reviewing, tracking and assigning all intakes
  • Facilitating case management orientation
  • Assists with data collection for measurement of productivity. Prepares monthly reports on statistics.
  • Providing direct casework supervision to case managers
  • Reviewing the quality of the casework and approving assessments and service plans
  • Assessing the training needs of the case managers and making recommendations for professional development
  • Monitors screening process for potential clients for program enrollment and orient clients to the program and describes program objectives.
  • Oversees initial intake assessments. Utilizes assessment tools (CARES) to identify support service needs and makes immediate referrals.
  • Maintains confidential case record for all clients.
  • Maintains contacts with outside agencies to refer or obtain additional client services.
  • Conducts collaborative efforts with service providers to maximize service delivery. Refers participants to job development for subsequent employment if appropriate.
  • Participates in ongoing education and professional development through courses, seminars and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling and workforce.
  • Provides monthly service outcomes information and supporting documentation to Director of Social Services for reporting purposes as required by funding agencies.
  • Performs all other duties as requested by managerial staff and other duties as required.


  • Bachelor's degree required. 2-4 years of DHS/HRA case management experience.
  • At least one-year supervisory experience preferred.
  • Good writing skills required.
  • Knowledge of at least one of the following service areas is required: homeless related issues, criminal justice, HIV/AIDS, substance abuse.
  • Prior training experience in CARES database is helpful.


PROBLEM SOLVING: Independently and with the Program Director to work through routine problems, determining solutions from established standards or procedures.

KNOWLEDGE: Duties require a thorough understanding of principles, concepts and methodology associated with clinical assessment and mental health diagnosis according to the DSM 5.

FISCAL RESPONSIBILITY: Makes routine low-cost expenditures, as designated by supervisor.

CONTACTS: Works directly with staff within the EHP program. Coordinates with HRA and permanent housing providers.

SUPERVISION: Provides weekly supervision to Case Management staff and group supervision as needed.


Ability to travel locally using public transportation. Required to speak clearly and hear the spoken word well. Required on a regular basis to be prepared to utilize appropriate techniques to ensure consumers' safety. Required to utilize near vision to read data and other documents including spreadsheets and reports in printed form or on computer screens. Regularly required to move fingers, wrist, and arms in a repetitive manner to operate office equipment.