Case Manager, Employment Services
Job Details
LIC - Long Island City, NY


Case Manager


Employment Services

Reports to:

Manager of Case Management


Full Time/Non-Exempt


Long Island City, NY and various locations and offices


35 hours per week (2 days – 12PM – 8PM; 3 days 9AM – 5PM)


Position Summary:  The Fortune Society is seeking to fill the position of Case Manager, under the supervision of the Manager of Case Management. The Case Manager will provide comprehensive, reentry services to individuals with criminal justice system involvement, many of whom are reintegrating into the community.  The Case Manager will conduct orientations, assessments, provide support with work readiness preparation, offer job-related case management and coaching, career path exploration, and support with job retention. In addition, the Case Manager will conduct career aptitude assessments (LSCMI), facilitate individual and group information sessions, support with creating career plans and identifying resources and labor market information, while working in collaboration with other internal and external partners to ensure wrap around supports are in place for clients to be most successful throughout their career development process.

Essential Duties and Responsibilities:

  • Provide one-on-one career advisement services to at least 160-200 participants per year; employment and financial literacy counseling (Benefits Access financial literacy model);
  • Utilize case management approach to support clients’ in addressing work and non-work related issues that can potentially impact performance and retention;
  • Maintain participant caseload of up to 20-30 participants per month; ensuring notes are documented accurately, in a timely manner and contact information is updated when necessary;
  • Conduct thorough assessments of participants skills and aptitudes and support with identifying appropriate career path;
  • Support participants with managing career plan logs, to include job referrals and outcomes;
  • Support participants with career planning, support with coordination of independent or job development team career opportunities (job orders); explore career advancement, career change, educational/vocational exploration;
  • Facilitate group sessions/presentations such as: Cognitive Behavioral Intervention (CBI) workshops, Motivational Interviewing;
  • Support with mock interviews, employment applications, and work readiness feedback;
  • Complete daily, weekly and monthly data entry and reporting in a timely manner; submit (DTS) Daily Tracking Sheet in a timely manner;
  • Attend and participate in case conference meetings to enhance clients’ care coordination and program engagement;
  • Assess and communicate clear and appropriate next steps for participants, including job seekers who may require additional career readiness support due to substantial external barriers; make appropriate referrals;
  • Monitor and report employment status by conducting daily outreach calls to support with gathering salary and retention information, ensure all placement data is verified, documented and uploaded in the system in a timely manner; all data entry and documents should be entered and uploaded within 24 hours;
  • Participants retention will be monitored for 2 years from the date of completion of workshop;
  • Support with developing, maintaining and revising resource binder;
  • Maintain and monitor confidentiality of participant files;
  • Manage case files to ensure all documents are retained in appropriate sections and all signature logs are legible;
  • Close out inactive cases when appropriate;
  • Establish standards that will ensure appropriate boundaries and suitable professional behaviors;
  • Attend staff meetings and staff development trainings;
  • Responsiveness to emails, calls and text messages; within 24 hours;
  • All other duties assigned.
  • High School Diploma/GED certification required;  Some college preferred;
  • 1 – 3 years of relevant experience working in human services with individuals with criminal justice system involvement, mental health, substance use or behavioral needs;
  • 1 – 3 years of relevant work experience in workforce development sector;
  • Documentation, analyzing, research, decision making, conflict resolution and people skills;
  • Experience facilitating group sessions, preferably job readiness workshops;
  • Adequate computer skills; Working knowledge of Microsoft Office Suite, especially Word, Excel, Outlook,  and PowerPoint;
  • Ability to be flexible- Days/Hours subject to change in accordance with program needs;
  • Must be highly motivated and have excellent oral and written communication skills;
  • Bi-lingual in English and Spanish a plus;
  • Innovation and initiative are a must;
  • Must be willing to work in a fast-paced environment with varying demands;
  • Time management and organizations skills;
  • We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus;
  • Ability to provide culturally competent services in accordance with The Fortune Society policies and practices.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required.  Reasonable accommodations may be made to enable intervals with disabilities to perform the essential functions of the job.


The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status.