Night Auditor
Job Details
Experienced
Lake Junaluska Assembly, Inc - Lake Junaluska, NC
Overnight
Hospitality - Hotel
Essential Job Functions

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.  

 

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually.  We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people.  All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake.   Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US

 

Essential Functions

  • Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.

  • Maintain personal professional appearances. Maintain and wear clean, pressed uniforms.

  • Routinely monitor work area and surrounding lobby area to maintain a professional, clean, inviting space.

  • Assist walk in and/or phone guest with specific needs in a timely accurate manner.

  • Provide assistance to all guests who are registered and/or registering at the hotel, on-line or by phone.

  • Act as a liaison between guests and other departments to fulfill the needs of the guest, timely and efficiently. 

  • Regularly maintain and monitor guest accounts, handle all system functions concerning hotel guests and conferences, guest billing and other related business for accurate accounting. Consistent and accurate communication with Billing Clerk required.

  • Answer switchboard calls timely, and transfer to appropriate areas upon request

  • Responsible for processing the end of shift reports.

  • The ability to routinely generate accurate reports each night and distribute to appropriate team members/departments. 

  • Must stay awake during entire overnight shift.

  • Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.

  • Responsible for reviewing the previous day’s activity, and resolving any mistakes made during the previous shift. As well as ensuring the upcoming day is set-up for success.

  • Perform other duties and responsibilities as assigned and required.

Qualifications

Knowledge, Skills and Abilities

  • High school diploma or GED, and 1 year relevant experience.  

  • Hospitality experience strongly desired.

  • Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service

  • Ability to effectively present job related information upon request to customers, clients, and employees of the organization. 

  • Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.

  • Ability to read and comprehend instructions, short correspondence, emails, and memos.

  • Must have demonstrated general office skills. Computer background required, 

  • Prefer Microsoft Suite. 

  • Proven computer skills, organizational skills, and interpersonal skills are required.  

  • Ability to solve practical problems and handle a variety of customer, clients and employee questions. 

  • Must be willing to work a flexible schedule, when needed.

Performance/Success Factors

  • Be punctual to work and other related functions

  • Performs well in a team environment

  • Complete work in a timely, accurate, and thorough manner

  • Ability to prioritize daily tasks and events.  

  • Perform routine duties with minimal supervision.

  • Provide leadership to others through example and sharing of knowledge/skills.

  • Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”.

  • Able to work independently but operate within LJA policy guidelines using independent judgment.

Working Conditions

  • Light to moderate physical activity performing non-strenuous administrative type work.

  • Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; with quiet to moderate noise.

  • Physical demands: able to lift up to 25 pounds, manual dexterity sufficient to reach/handle items 

  • Works with the fingers and perceives attributes of objects and materials 

  • Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods, 

  • At times, be outdoors in all weather conditions.

  • Vision: must be able to see close, have good vision to perform daily duties.

  • Schedule varies; Monday through Sunday, to include; holidays, and OT, as needed.

 

Lake Junaluska is an Equal Opportunity Employer

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