Lead Case Manager
Job Details
KentHOPE Day Center - Kent, WA
Full Time

Are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplaces 2 years in a row? If so, we want to talk with you!


As a Lead Case Manager you will work with a team to help create a safe, healing environment for women and children in faith based programs r of the mission. Oversees the case management of several programs to ensure consistency, training, leadership, guidance and scheduling.




  • Oversee all case management functions and programs.
  • Lead team in program case management procedures, records and schedules.
  • Responsible for fully onboarding and training new staff.
  • Work with team members to provide an expectation of accountability and growth for staff and guests
  • Carry case manager caseload of seven to nine guests including logging guest information in Clarity.
  • Work collaboratively across disciplines to identify individual guest needs to be addressed in order to facilitate effective programs.
  • Maintain accurate and confidential records, disclosing records only as defined by release of information guidelines.
  • Work with supervisor to provide input into staff performance review and development.
  • Maintain a positive, pleasant and professional attitude working with staff to forge a model of transparency in accordance with Seattle’s Union Gospel Mission Standards
  • Assist to develop, coordinate, and facilitate support groups and classes for programs.
  • Provide crisis intervention, information and referral sources.
  • Assist in maintaining the safety and cleanliness of mission facilities.
  • Maintain a positive, healing environment for guests in mission programs.
  • Ensure that all department programs and activities operate consistently with the Mission statement, enterprise goals, and core values.
  • Administer observed urine analysis and breathalyzers for guests.
  • Perform welfare checks in guest rooms and restrooms.
  • Attend and participate in all Mission, Division and Department meetings and training, as required.
  • Any other job-related duties as assigned by supervisor.
  • Due to the sensitive nature of these essential job duties we are only able to consider females for this position.
Qualifications & Experience

Qualifications & Experience


  • BA/BS in Social Service or other behavioral science required.
  • A combination of five years of experience in addiction, homelessness and or domestic violence recovery field may substitute up to 2 year’s higher education.
  • 3 years of Case Management experience, Required.
  • 1 year of supervisory experience Required.
  • Proficient computer skills with prior experience working with  Microsoft Office Suite.
  • Prior experience in an addiction recovery, homelessness and domestic violence field, Preferred.
  • A sound understanding of trauma informed care, training preferred.
  • Sensitivity to Cultural Diversity, Required
  • Experience in rescue mission context preferred.


Work Environment


While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment.  Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms.  Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company.  Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.




This position is subject to a pre-employment background check and drug screen.



COVID – 19 Protocol


Per King County, we require that everyone wear and mask while at any Mission facility (unless eating or drinking), practice social distancing, and temperature checks are required prior to entering any facility.

Per Governor Inslee's Proclamation 21-14.1, employees at Seattle Union Gospel Mission for the following locations: KentHope, Hope Place, and Dental must be fully vaccinated against COVID-19, unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or be approved for a medical or religious exemption prior to being allowed to work.