Case Manager - DD
Job Details
EPSDT, SBBH, DD, Administration - Hayward, CA
Full Time
4 Year Degree
$24.22 - $24.84 Hourly
Up to 50%
Nonprofit - Social Services


DEPARTMENT: Developmental Disabilities

REPORTS TO: Program Lead/Director

FLSA STATUS: 1.0 FTE, Non-Exempt, Union Position

COMPENSATION: $24.22 per hour or $24.84 (Bilingual Differential)     


Position Overview: The Case Manager is responsible for the coordination of services offered to assigned consumers with developmental disabilities and their families in accordance with the contract between Regional Center of the East Bay and La Familia Counseling Service.



  • Facilitate the planning process and develops Individual Program Plan (IPP), oversee, evaluate and monitor the implementation of IPP objectives
  • Coordinate consumers’ access to services identifying natural and generic supports. Evaluate needs that can only be met through RCEB funded purchase of services
  • Advocate on behalf of consumers to have full access to services granted under the law
  • Assist consumers and their families to obtain essential diagnosis and evaluations. Keep and secure consumers’ records
  • Monitor consumers’ health and safety
  • Maintain in a timely manner all contacts and documentation required by law, regulations and policies
  • Implement RCEB policies and procedures
  • Keep Supervisor informed of case load status and unmet needs in the Community
  • Perform other responsibilities as assigned by Unit Supervisor.
  • Maintain strict confidentiality regarding Client and Agency information.


  • Interpersonal Skills
  • Effective Written and Communication Skills
  • Team Collaboration
  • Change Agent
  • Flexible/Adaptable
  • Accountable
  • Resilient
  • Ethical
  • Strong Attention to details
  • Organized
  • Results Oriented



  • BA or MA in Social Work or related field;
  • Two years of case management experience in a multicultural setting
  • Automobile and valid driver’s license required (good driving records required)
  • Ability to serve a multicultural community
  • Bilingual, English/Spanish preferred
  • Proficient Computer skills (Outlook, Excel, Word, PPT/Canva)
  • Valid CA Driver’s license
    • Auto insurance:  Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.  
  • Proof of COVID Vaccination required


  • Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and proscribed procedures. 
  • Demonstrates an awareness of and sensitivity to clients including cultural and ethical beliefs; and implements care in a thorough, skillful, consistent and continuous manner.
  • Knowledge of community resources for client referrals.
  • Attends work regularly and adheres to policies and procedures regarding absences and tardiness.  Provides adequate notice to supervisor and management with respect to vacation time and time-off requests.
  • Demonstrates knowledge of legal issues including client confidentiality and risk management in all aspects of client care and department functioning.
  • Performs other duties as necessary.


  • Ability to occasionally or frequently stand, walk, sit and reach with hands and arms above shoulders 
  • While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch
  • The employee is occasionally required to move around the office
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • May require travel dependent on agency needs
  • The employee may occasionally lift and/or move up to 50 lbs.
  • Can work under deadlines
  • Performing general physical activities such as picking up moving, and using objects, tools or controls
  • The noise level in the work environment is usually low to moderate


  • Excellent benefits package including medical/dental/vision benefits, vacation, sick, and holiday leave, life insurance, and 403(b) retirement plan.
  • Work life balance
  • Great working hours
  • Supportive/Collaborative work environment
  • Mileage reimbursement
  • Opportunities for Growth and Professional Development
  • Holiday and employee celebrations