Assistant General Manager
Job Details
Seascape Resort - Aptos, CA
Full-Time
$150,000.00 - $150,000.00 Salary/year
P.M.
Summary

SUMMARY: The Assistant Manager General Manager is responsible for implementing workflow procedures based on direction from the General Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

ROOMS DIVISION

  • Responsible for the overall direction, coordination, and evaluation of Rooms Departments.
  • Direct and participate in all interviews, hires, and training of Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining.
  • Addressing complaints and resolving problems.
  • Assign and review department goals and directing Team Members to achieve results.
  • Prepares annual budget. Achieves budgeted revenues, controls expenses and maximizes profitability within assigned areas. Analyze forecasts, cost and revenue reports. Makes decisions based on this information to maximize profitability.
  • Ensures guests and homeowners receive outstanding, consistent, exceptional service by circulating through each area of responsibility.

REVENUE MANAGEMENT

  • Analyze marketplace reports such as STAR, Hotelligence and other marketplace measurement tools and presents the revenue opportunities in the analysis.
  • Monitors the pricing of competitors understands the dynamics of the local market. demand generators and presents appropriate actions to the General Manager.
  • Develop pricing strategies, including building rates for rooms and packages and determining discounts and specialty pricing.
  • Forecast pricing and revenue based on demand and market trends. Evaluating trends in the economy and hospitality industry. Creating promotional plans to increase revenue.
  • Understanding inventory management processes.
  • Generating weekly revenue reports for managers meeting.

OVERALL DIRECTOR RESPONSIBILITIES

  • Take over the responsibilities of the General Manager in their absence; customer support in escalated situations, provide strategic direction for the Front Office, Guest Services, Concierge, Bell, Housekeeping, and Security effectively to ensure smooth operation of all areas of the property.
  • Seeks opportunities to improve satisfaction and immediately handles any guests and homeowners concerns or complaints.
  • Participates in weekly meeting with Management Team to ensure weekly goals, challenges, and service standards are met.
  • Handle special requests, complaints, and building discrepancies; offer compensations where necessary
  • Motivate staff to meet and exceed established service standards consistent with 4 diamond requirements.
  • Interface with all departments to ensure that guests and homeowner needs are met.
  • Comply with all Seascape Resort safety and health policies and procedures.
  • Meet or exceed service levels consistent with 4 diamond requirements.
  • Support safe work habits and contribute to a safe working environment at all times.
  • Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests and homeowners s with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
  • Perform other related duties as requested by the supervisor.
Qualifications

QUALIFICATIONS, SKILLS & ABILITIES:

  • 3-5 years of Managerial experience in Front Office/Reservation/Revenue required.
  • Knowledge resort/hotel service standards, guest relations and etiquette.
  • Ability to lead staff by mentoring that result in exceeding guests and homeowners /owner satisfaction.
  • Ability to develop effective operating processes designed to maximum operating efficiency.
  • Ability to monitor labor while ensuring positions are staffed as needed and labor cost objectives are met.
  • Nights and weekends availability.
  • Ability to communicate with public, hotel staff and management in a professional manner.
  • Knowledge of Yield Management preferred.
  • Excellent communication, verbal, written, customer service and organizational skills are a must.
  • An attention to detail, above average math skills and the ability to meet deadlines are all important skills required in revenue management.
  • Knowledge of sales and surrounding areas including local events.

 

EDUCATION AND/OR EXPERIENCE:

  • Two years related hotel industry experience and/or training.
  • Homeowner Association or Property Management preferred but not required.
  • Bachelors Degree in related field preferred.

 

LANGUAGE SKILLS:  

  • Ability to read, comprehend and provide instructions, both written and verbal.

 

COMPUTER SKILLS:

  • Proficient in Outlook and Internet applications.
  • Maestro, ALICE and Micros software experience preferred.

 

CERTIFICATES & LICENSES:

  • Must provide valid document(s) to work in the US.
  • Valid California Driver License is required (for specific positions).

 

WORK ENVIRONMENT:
The work environment at Company ranges from wintertime lows of 30 degrees to summertime highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

 

PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be able to:

  • Use hands to finger, handle, or feel; and talk or hear. 
  • Specific vision abilities required by this job include close vision.
  • Lift 25-50 lbs. (for specific positions)
  • Sit, stand and walk for long periods of time.
  • Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

 

GROOMING & UNIFORM:

Some positions will be required to wear uniforms. Uniforms are the property of Company. Uniforms that have been tampered or destroyed will be the responsibility of the employee and disciplinary action will apply.

  • Hair must be clean and kept at a reasonable length.
  • No extreme dying or bleaching of hair is permitted.
  • Fingernails must be clean and well-trimmed at all times.
  • Antiperspirant or deodorant must be worn.
  • Cologne or perfume may be worn at a minimum.
  • Nametags must always be worn, unless your department has a specific policy to the contrary.

 

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