GC Pro Shop Attendant
Job Details
Lake Junaluska Assembly, Inc - Lake Junaluska, NC
High School
Admin - Clerical

LJA Mission Statement

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

 

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually. We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people. All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake. Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US

 

Essential Functions

  • Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to “exceed guest expectations”.
  • Open and close pro shop following protocol.
  • Acknowledge guest upon entry into clubhouse with a warm greeting and friendly smile.
  • Register golfers.
  • Maintain tee time sheet.
  • Coordinate with starters and rangers.
  • Answer phones.
  • Close out P.O.S. register and balance receipts, cash/checks/credit cards in accordance with accounting procedures.
  • Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.
  • Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

  • High school diploma or GED; and one to three months related experience and training; or equivalent combination of education and experience.
  • Hospitality experience strongly desired.
  • Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.
  • Intermediate computer skills necessary
  • Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
  • Ability to read and comprehend instructions, short correspondence, emails, and memos.
  • Ability to effectively present job related information upon request to customers, clients, and employees of the organization.
  • Proven computer skills, organizational skills, and interpersonal skills is required.
  • Ability to solve practical problems and handle a variety of customer, clients and employee questions.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
  • Must be willing to work a flexible schedule

Performance/Success Factors

  • Be punctual to work and other related functions
  • Performs well in a team environment
  • Complete work in a timely, accurate, and thorough manner
  • Ability to prioritize daily tasks and events.
  • Perform routine duties with minimal supervision.
  • Provide leadership to other staff through work ethic and the sharing of knowledge and skills.
  • Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”.
  • Able to work independently but operate within LJA policy guidelines using independent judgment.

Working Conditions

  • Light physical activity performing non-strenuous activities with quiet to moderate noise.
  • Well-lighted, heated and air-conditioned indoor office setting with adequate ventilation.
  • Ability to coordinate work, occasionally moves about, able to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, talk to and hear staff and customer requests, and also lifts or otherwise move objects weighing up to 30 pounds.
  • Must have adequate vision to carry out daily activities.

 

Lake Junaluska is an Equal Opportunity Employer

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