GBC Coach
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Description

GBC COACH

 Reports to: President

 FLSA Status: Exempt

SUMMARY

Coach, Trainer and Speaker

This position will serve as a Coach, Trainer and Speaker, assisting clients in the implementation of GRITT Business Coaching & Open-Book Management.  This position will work with clients to implement the entire GBC system or parts of the system in furtherance of the client goals.  The coach will also develop new business, specifically gaining referrals from all current and past clients.

 

Quality Assurance

This position is also responsible for establishing and managing a quality assurance system that promotes customer satisfaction, loyalty and that positively impacts the financial performance.  This includes educating and training employees, coaches and trainers as to their impact to quality.  They will assist all GRITT Coaches in assessing training, coaching and facilitation needs and continuous improvement opportunities to ensure quality and drive growth initiatives.  The coach will maintain personal quality rating of 8.5 out of 10, based on NPS questions.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Participate with management team to plan and develop the business plan, objectives, goals, and strategies of the company
  • Participate with the management team in identifying and developing new business opportunities. Create and communicate targeted value propositions, define target markets, prospect and evaluate the overall feasibility of the opportunity
  • Participate with interdepartmental teams to promote the needs of the market place and champion internal improvements to better service the client
  • Develop and negotiate terms and conditions of sales and other related business contracts and agreements
  • Establish and develop long-term relationships with key personnel and groups within the company’s current client base as well as the industry
  • Put primary focus on delivering superior product and service support in order to create trust and loyalty with current and prospective clients
  • Assist in organizing and conducting coach, trainer and client visits and events
  • Serve as the primary quality control resource for problem identification, resolution, and continuous improvement
  • Establish and manage follow-up procedures of all completed training and coaching to evaluate and measure customer satisfaction and results
  • Establish and implement measurement systems for monitoring quality system effectiveness and to enable managers to make sound quality decisions
  • Interact with customers to identify opportunities to improve quality and establish feedback with trainers and coaches
  • Assist in the development of effective training and coaching processes and materials utilizing a variety of delivery options. Develop trainer and coach development programs and coach others involved in training and coaching efforts.
  • Exemplify the desired culture and philosophies of the organization.
  • Work effectively as a team member
  • Perform all other reasonable duties, as assigned
Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A Bachelor of Arts, or Bachelor of Science
  • At least 10 years of experience in a corporate or business setting, preferably in organizational development, training and development or senior management
  • Proven leadership and business acumen with strong financial literacy
  • Demonstrated knowledge of instructional design
  • Proven ability to lead by example and foster mentoring relationships
  • Outstanding verbal, written, multi-tasking and presentation skills
  • Ability to create momentum and foster organizational change

OTHER REQUIREMENTS:

  • Team Player
  • Driven to help others be successful
  • Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow
  • Must work well under pressure; be able to plan, coordinate and organize multiple projects and meet deadlines in a fast-paced environment
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Good judgment with the ability to make timely and sound decisions
  • Ability to deal effectively with a diversity of individuals at all organizational levels
  • Ability to work independently, autonomously with little direction and as a member of various teams
  • A demonstrated history of excellence and success with the practice of Business & Open-Book Management
  • A sincere belief in continuous learning
  • Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization
  • Must be an articulate, self-starter and have a high level of professionalism in appearance, performance and interpersonal skills
  • Advanced personal computer skills required, with specific experience with the following software packages: Microsoft Office, Outlook, Excel, Power Point, Work and One Note
  • Must be able to maintain the highest level of confidentiality and handle sensitive material
  • Excellent written and oral communication skills
  • Creative, flexible, and innovative team player
  • Commitment to excellence and high standards; requires the desire to expand personal competencies and capabilities through training and education
  • High Integrity, competency and character
  • Communications skills to clearly coach and lead
  • Ability to facilitate – not dominate
  • Confident, professional and out-going personality and demeanor
  • Ability to sell yourself and engage in other marketing and sales activities
  • Goal and action-oriented
  • Willingness to freely share experiences, best practices, coach and be coached by your peers
  • Committed to growing personally and professionally
  • Committed to developing others

WORKING CONDITIONS

  • Work is typically performed in normal office conditions.
  • Able to travel overnight EXTENSIVELY by air and car – Approximately 50%
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is required to use hands to fingers, reach, climb stairs, walk, sit for long periods of time, talk and hear. 
  • The employee must occasionally lift and/or move up to 25 pounds. 
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