Tech Support I
Job Details
Annex - Claremore, OK
Full Time
Day
Description

Under direct supervision of the IT Support Manager the primary responsibility of the Tech Support I is to politely and efficiently provide front-line support for all tier 1 service requests by responding to, triaging, collecting additional information, and communicating with team members on all service requests. The Tech Support I also assists with the installation, setup, and maintenance of technology, including hardware, software and peripherals.

You will:

  • Provide front-line support to end users who face problems with computer software, hardware and/or peripherals.
  • Use initiative to determine the source of the problem, troubleshoot and provide appropriate solutions to the problem and route (if needed) all service requests to the proper personnel.
  • Develop and manage effective professional working relationships with co-workers, outside contractors and vendors.
  • Serve as liaison between end users and the Information Technology department.
  • Install, configure, test, repair and/or modify varied hardware and software technologies.
  • With the support of the team, create and maintain user-guides for agency technology.
  • Train agency personnel in the operation and maintenance of assigned technology.
  • Responsible for inventory/asset management system for all agency technology equipment.
  • Assist with the planning and ordering of technology as assigned.
  • Participate in meetings as needed.
  • Perform other duties as assigned by immediate supervisor or other management as requested.
  • Must be versatile, yet persistent in solving technical issues under pressure, until resolution is reached.
  • Must be courteous when handling and resolving complaints.
  • Demonstrate exceptional patience and calm demeanor in a high stress, demanding environment.
  • Demonstrate knowledge of emergency procedures and assists in crisis.
  • Must be physically able to lift computer equipment that may weigh up to 50 lbs.
  • Regular and predictable attendance is required.
  • May be required to work holidays and/or after hours on call as requested.
  • Must be willing and able to perform all job-related travel normally associated with this position.
Qualifications

 

You must have:

  • a High School Diploma or Equivalent
  • 3+ years’ experience in computer repair and maintenance of technology (pc hardware, software and peripherals) is preferred
  • 3+ years’ clinical experience with working knowledge of computer operating systems & computer software may be considered
  • 1+ years’ experience in a clinical work environment preferred

What we want from you:

  • Able to adopt a systematic approach towards identifying and then solving a problem or issue at hand
  • Knowledge of multiple computer operating systems
  • Able to promptly answer & support related Phone calls, Chat & Emails
  • Strong understanding of Microsoft Office Suite
  • Familiarity with Anti-Virus Systems, Imaging and Backup Systems
  • Familiarity with relational databases and Electronic Health Records
  • Experience with configuration, repair and upgrading of laptops, desktops, tablets, cell phones
  • Self-Motivated, Detail-oriented and organized
  • Effectively works within defined workflow for all service requests
  • Able to work independently and efficiently to meet deadlines
  • Effective written and oral communication skills

Why should you come work for us?

Generous Benefit Package • Company paid telehealth services • Company paid pension • Company paid long term disability and life insurance • Optional benefits available • Paid Time Off

Other things to know:

Valid driver's license required • Motor Vehicle Record & Criminal Background performed • Employment contingent upon pre-employment screening results • E-Verify Participant • Drug, Alcohol and Tobacco Free Workplace • Equal Opportunity Employer

 

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