Director of Maintenance
Job Details
Lake Junaluska Assembly, Inc - Lake Junaluska, NC
Full Time

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body. 


Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually.  We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people.  All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake.   Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US



The Director of Maintenance is responsible for providing supervision and management to the maintenance, grounds and landscaping, and custodian department. The Director is responsible for the day-to-day maintenance operations of all Lake Junaluska owned buildings, properties, and infrastructures. This position provides technical advice and updates to the General Manager regularly regarding the maintenance and repairs of all Lake Junaluska properties, buildings, and grounds. This is a working position requiring physically demanding work at times.


Essential Functions

  • Plans, directs and coordinates all functions of the maintenance, grounds/landscaping and custodian operations.
  • Responsible for the overall supervision and management of the staff and operations in the areas of: Maintenance, Grounds and Landscaping, and Custodians.
  • Responsible for the overall management of Maintenance staff’s timely response to maintenance issues, calls for service, repairs, and routine maintenance for all LJA owned properties and buildings.
  • Effectively supervise the Landscaping Supervisor and the Custodian Supervisors work with respect to: managing and scheduling staff, completion of daily work, meeting the expectations of Executive Management and donors with respect to landscaping, and gardens.
  • Establishes standards, plans, schedules, and procedures for expanding, operating, and maintaining the entire Maintenance Operation departments.
  • Responsible for interviewing, hiring, evaluating, training, disciplining, and coaching staff for the purpose of maintaining adequate and effective staffing.
    • promote and facilitates an environment of knowledgeable, adequately skilled, well-trained staff, and to empower staff to work independently within stated parameters
  • Schedule weekly maintenance staff on call rotations.
  • Maintains strong relationships with employees, contractors, the general public, and representatives of agencies in the area surrounding Haywood County through.
    • solid and effective communication
    • commitment to providing responsive and conscientious customer service
    • effectively presenting  job related information upon request to customers, constituents and employees
    • solving  practical problems and handling a variety of customer, contractors and employee questions
  • Works closely with Fire Marshall and General Liability insurance inspector in an effort to maintain compliance.
  • Serves as liaison with outside vendors, contractors and suppliers to coordinate bids, schedule repairs, shipments, etc., and oversees work performed by vendors.
  • Work with other leadership staff and outside vendors as an advisor for long range capital expenditures in renovation and improvements of facilities and grounds.
  • Must be able to handle and resolve complex building repair and maintenance issues quickly.
  • Must be able to read and interpret blueprints, schematics and other building related diagrams.
  • Establish and maintain vehicle inspections, tag renewal, and general routine maintenance.
  • Responsible for coordinating tree removal services when property damage is possible.
  • Responsible for the preparation, and management of the departmental budgets.
  • Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to “exceed guest expectations”.
  • Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.
  • Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

  • A combination of education and/or experience equivalent to an Associate’s or Bachelor’s degree, or Industrial Technology Certification; or equivalent combination of education and experience.
  • Strong working knowledge of general construction, repairs and maintenance required.
  • Plumbing, electrical, HVAC and mechanical experience preferred.
  • Time Management Skills: Prioritize, organize, and delegate assignments.
  • Math Skills: must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio and percent and to draw and interpret bar graphs.
  • Must be able to read and use a tape measure accurately.
  • Supervise, manage and direct the selection, training, development, appraisal and work assignments of departmental staff.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, interpret blueprints, schematics and other building related diagrams.
  • Write routine reports and correspondence.
  • Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and conscientious customer service.
  • Must be knowledgeable in word processing and spreadsheet applications, prefer Microsoft Suite.
  • Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
  • Ability to effectively present job related information upon request to customers, clients, and employees of the organization.
  • Proven computer skills, organizational skills, and interpersonal skills is required. 
  • Ability to solve practical problems and handle a variety of customer, clients and employee questions.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
  • Must be willing to work a flexible schedule.

Performance/Success Factors

  • Be punctual to work and other related functions
  • Performs well in a team environment
  • Complete work in a timely, accurate, and thorough manner
  • Ability to prioritize daily tasks and events. 
  • Perform routine duties with minimal supervision.
  • Provide leadership to others through example and sharing of knowledge/skills.
  • Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”.
  • Able to work independently but operate within LJA policy guidelines using independent judgment.

Working Conditions

  • Moderate to physical activity performing strenuous and non-strenuous technical, construction and administrative type work.
  • Frequently working outdoors exposed to changing weather conditions, rain, snow, wind, heat, cold.
  • At times, working in maintenance shop environment with adequate ventilation.
  • At times working in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
  • Moderate to loud noise, working near moving mechanical parts; at times in high precarious places, confined places and exposure to fumes or airborne particles.
  • Works with the fingers and perceives attributes of objects and materials.
  • Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods.
  • Occasionally works in wet or humid conditions.
  • Must be in good physical condition and able to lift, carry, push, pull or otherwise reposition objects weighing up to 50 pounds. 
  • Vision: Must be able to see close and at a distance (20 feet or more), good peripheral vision.
  • Hours:  Monday – Friday, nights, weekends, and holidays as required.


Lake Junaluska is an Equal Opportunity Employer