Qualifications & Experience
- High School Diploma or equivalent is required
- 1 2 years of experience in a call center environment (inbound and outbound calls). Experience with a service provider is preferred
- Experience working with a complex or multi-line phone system is required
- Experience working with a client tracking system Clarity or similar CRM is preferred
- Proficient with Microsoft Office Suite (Outlook, Excel & Word)
- Ability to speak multiple languages is highly preferred
- Knowledge of homeless services is a plus
- This position is not eligible for sponsorship
While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment. Occasionally stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks uses stairways to climb to multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.
This position is subject to a pre-employment background check and drug screen.