Director of Property Management
Job Details
Harlem - New York, NY

Title:                         Director of Property Management

Unit:                         Scattered Site Housing (SSH)

Reports to:               Associate Vice President of Scattered Site Housing

Status:                      Full Time; Regular; Exempt

Location:                    Harlem / Long Island City and throughout the 5 boroughs of NYC


Position Summary: 

The Director of Property Management oversees and manages the day-to-day operations of the property management—a division of Scattered Site Housing (SSH) program—in coordination with Congregate Housing, Finance, IT, and Senior Leadership Team, as needed.  The Director of Property Management will report directly to the Associate Vice President of SSH.  The Director will oversee and manage the SSH Property Manager and the SSH Housing Administrator.  The Director of Property Management will oversee and manage the implementation of new property management software system and all property management operations.  The Director of Property Management will be responsible to ensure the program maintains or exceeds a rent collection rate between 80% and 90% of monthly total receivables. 


Essential Duties and Responsibilities:

  • Implementation of new property management software system - AppFolio.
  • Develop and or revise SSH policies & procedures, including but not limited to those relating to rent collection, rent arrears, rent statements, workflows, database, forms, reports, and manuals relating to SSH operations and issues.
  • Supervise SSH Property Manager and SSH Housing Administrator to ensure timely unit acquisition, leasing, inspections, moves and unit clean-outs.
  • Manage - new unit acquisitions, including process through participant move-in.  
  • Manage the quality and fitness of all units under agency master-leasing including repairs to ensure units meet all housing standards including DOB, HPD, and HUD.
  • Manage all unit allocations by contract to ensure each unit and the tenant are assigned to the correct contract.
  • Conjointly manage with finance rent collection, rent arrears, leases, occupancy agreements and program funding by units.
  • Manage in partnership with IT the operationalization of the property management software AppFolio and the integration of CaseWorthy.
  • Partner with facilities department to ensure apartment issues and repairs are identified and resolved in a timely fashion.
  • Coordinate with program supervisors and case managers regarding, concerns, and information on unit acquisition, unit assignment by participant, moves and occupancy agreements.
  • Manage the legal rent arrears process including interaction with landlord/tenant attorneys and eviction (if necessary).  Requires coordination with Sheriff and discussion with Fortune’s leadership team and funders.
  • Responsible for overseeing and managing the performance of the Property Manager and Housing Administrator’s job responsibilities, including but not limited to new unit acquisition, landlord leases, occupancy agreements, renewals, participant on-boarding and off-boarding (aka move-out), apartment turnovers, work orders, rent statements, rent collection, rent arrears, legal, maintenance and repairs, NYC agency compliance, vendor relationships, and communication with core constituents. 
  • Meet with AVP of SSH for regular supervision sessions and participate on agency committees as needed.
  • Minimum of 5 years’ experience in managing housing properties including, but not limited to, unit acquisition, landlord cultivation, rent collection, tenant selection, unit maintenance, and repairs.
  • Bachelor’s degree or equivalent combination of experience and skill set.
  • Demonstrated track record of property management rent collection between 80% and 90% collection rate.
  • Ability to manage financial reporting, tracking, forecasting, and budgeting.
  • Demonstrated understanding of housing market and strategic analysis of housing opportunities to obtain housing for Fortune’s participants.
  • Skilled ability to negotiate unit acquisition with landlords to obtain housing for Fortune’s participants including individual, shared units.
  • Demonstrated results and outcomes focused manager.
  • Demonstrated ability to operationalize and build out a cohesive property management department by developing policy and procedures using industry best practices.
  • Skilled leader, and manager with demonstrated ability to teach, and develop staff.
  • Strong oral and written communication skills.
  • Must possess a valid NYS driver’s license and be approved to drive on agency insurance.
  • Must have a deep understanding of the challenges and opportunities working with homeless individuals with substance abuse, mental health and/or criminal justice issues.
  • Proficiency in Microsoft Office and property management and other database systems.
  • Ability to work well on your own and be self-directed, but also as part of a team.
  • Must be able to climb multiple flights of stairs when necessary, and travel within the NYC boroughs to meet landlords.
  • We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission.  Relevant life experience is a plus.


Travel Requirements - Travel throughout New York City is a must as landlord negotiation, unit and building tours and inspections are needed.


Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


The Fortune Society is an Equal Opportunity Employer.  All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.