Tenant Services Coordinator
Job Details
Atlanta Galleria - Atlanta, GA
Full Time
$43,000.00 - $49,000.00 Salary/year
Job Description

Why work for us?

At Childress Klein, we are reimagining real estate. Together, we help our clients, investors, and the communities that we work in create environments that facilitate a better-connected, smarter, and more prosperous world. We are mindful of the mark our developments leave on the cities in which we live and work. As such, we strive to give back to our communities through charitable efforts, and by delivering sustainable solutions aimed at helping clients and communities become more resourceful, resilient, and regenerative. When you join the Childress Klein team you discover a culture that prioritizes commitment, communication, and acceptance. We make it a point to invest in our employees through personal and professional development opportunities. We don’t want this to just be your job, but the start of your career!

 

What you’ll be doing:

The Tenant Service Coordinator primarily performs administrative and clerical work as related to tenant services for a city-wide portfolio and supports property management in other routine functions. The main responsibilities include answering the reception phone, responding to tenant requests, contract administration and administering the tenant work order system. This position is the frontline in customer service, and will identify trends in tenant work orders, and ensure metrics are being met with service requests.

 

What you’ll be responsible for:

Tenant Support:

  • Administer the tenant system (Angus), including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders.
  • Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management as necessary.
  • Respond to and enter tenant requests received outside of the tenant system.
  • Monitor work order completion times and escalate as necessary
  • Coordinate the day-to-day tenant communications, including after-hours memo notifications of evening contractors, etc.
  • Log completed work orders and follow-up on tenant requests to ensure satisfaction.
  • Assist in creating the move-in packages for property management to distribute.
  • Coordinate the tenant relations program.
  • Assist in fostering long-term relations with tenants.
  • Maintain current tenant contact list with emergency contacts.
  • Coordinate with tenants on scheduling the vendor service dates and times.
  • Manage conference room scheduling and maintain the appearance, setup, supplies, food, beverage, etc.

Contract Administration:

  • Assist property management in preparing vendor contracts by setting up property templates, ensuring all required documentation is received and drafting contracts for services in the building.
  • Route contract for execution and communicate the status of contract between the vendor and property management.
  • Assist in record keeping according to policy.

Reporting:

  • Assist property management in pulling reports from the tenant system.
  • Review reports from tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met.
  • Maintain and update security access database, which includes programming the cards and generating monthly access reports.

Other:

  • Greet and host all visitors and answer the reception phone.
  • Provide administrative support for Regional Manager, General Manager and/or Property Manager by typing general correspondence, preparing expense reports, etc.
  • Assist with office filing
  • Order and maintain office supplies.
  • Maintain appearance of the office
  • Open, sort, and date stamp incoming mail.
  • Monitor radio communications and forward significant issues to property management.
  • Assist IT with troubleshooting issues related to the network, printers, scanners, etc.

What we need from you:

  • At least two years' experience in customer service required, property management experience preferred.
  • High School degree or equivalent required, two or four year college degree preferred.
  • Proficiency in Microsoft Office.
  • Real estate software experience preferred.
  • Excellent phone, verbal and written communication skills.
  • Must be a self-starter, self-disciplined, and highly organized.
  • Requires frequent movement and walking about the buildings and the ability to occasionally lift up to 50 pounds as needed.
  • Must have a strong work ethic, be team-oriented and highly dependable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to sit, write, type, talk, and hear.
  • The employee is occasionally required to stand, walk, reach with hands and arms, and climb or balance. 
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The Tenant Services Coordinator will typically work in a professional office environment and will be exposed to a variety of areas within a commercial office building, including back-of-house equipment rooms, loading docks, and parking garages.
  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.
  • The noise level in the work environment is usually moderate.

What we have to offer:

  • Medical, Dental, & Vision Insurance
  • Flex Spending & Dependent Care Accounts
  • 401(k) Retirement Savings Plan
  • Paid Vacation & Holidays
  • Paid Leave of Absence Options
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Wellness Program
  • Gym Membership Discounts
  • Mentorship Programs
  • And much more!

 

Childress Klein is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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