Amnesty International USA (AIUSA) is the global organization’s presence in the United States. We engage people in the U.S. to fight injustice all around the world, while we also work to protect people’s human rights here in the U.S. Amnesty International USA has more than one million members and activists in all 50 states, who are part of a larger global movement of 10 million people in 150 countries. We are a democratically governed, grassroots membership organization, which means that our members vote on key policy issues and elect our Board of Directors. Some of our members are experts on specific human rights issues, parts of the world, or advocacy areas, and they serve as volunteer leaders. Others are volunteer leaders of local or student groups in towns, universities, states, or regions of the country. Amnesty International USA’s elected Board members, staff, and members work together to lead the organization.
The Director of People Experience is an essential role focused on defining, shaping, driving, and delivering AIUSA’s people experience strategy. Using both a human-centered and data-driven approach, the Director of People Experience will seek to deeply understand and advance the employee experience at AIUSA through the lens of inclusion, diversity, equity, and accessibility (IDEA), and will be responsible for making a measurable impact on AIUSA’s organizational culture by managing the onboarding, training and development, performance management, and culture building aspects of the talent management cycle.
AIUSA is currently undergoing significant organizational change, which includes a new strategic framework and new senior leaders, within the context of a primarily remote workforce. As such, the ideal candidate will embrace the prospect of building new programs and systems from the ground up, in collaboration with internal partners.
Essential Responsibilities
- Develop and execute annual budget, strategies, workplan, and initiatives to drive employee engagement, specifically in the areas of onboarding, training and development, employee recognition, organizational culture-building, and performance management.
- Drive the evolution and implementation of AIUSA’s performance management culture, ethos, and process.
- Provide effective employee relations and performance-related coaching and guidance to both managers and employees in a unionized environment.
- Working closely with the General Counsel, serve as lead on all employee complaints, employee-related internal investigations, and Code of Conduct violations.
- Create and implement initiatives that support employee retention, recognition, engagement.
- Lead the design and implementation of employee and culture insight efforts, including annual culture surveys, pulse checks, and exit interviews.
- In collaboration with the Senior Director of IDEA, design, develop, and deliver IDEA-related training and resources for managers and staff.
- Analyze employee data from annual culture surveys, pulse checks, exit interviews, and performance management trends to set and drive employee engagement improvements.
- Design and implement a foundational employee training and development program, with includes managing the individual development plan program, with the opportunity for possible expansion in the future.
- Other related job duties, as needed.
Knowledge, Skills, Abilities
- Demonstrated ability to embed inclusion, diversity, equity, and accessibility (IDEA) best practices into both employee engagement strategies and systems/process implementation required.
- Subject matter expertise on employment and labor relations law, IDEA-based management best practices, and adult learning and development principles and practices required.
- Demonstrated project management skills and ability to successfully manage multiple competing priorities required.
- Demonstrated ability to design and implement both large-scale strategies and tactical initiatives across an organization required.
- Deep subject matter expertise in change management best practices and implementation required, to include competence around human behavioral change needed for sustained organizational change.
- Ability to serve as an internal consultant or business partner across an organization required, to include the ability to build and maintain trusting and collaborative relationships with different stakeholder bodies with competing priorities.
- Demonstrated commitment to continuous self-learning and growth, especially related to the development of strong equity competencies, and modeling this approach with others.
- Demonstrated commitment to utilizing power to ensure equitable access and opportunities for staff of color and other underrepresented identities required.
- Ability to successfully navigate through ambiguous and/or complex situations required.
- Subject matter expertise in adult learning and development principles, facilitation, and training methods and delivery required.
- Excellent verbal communication, research, writing, and presentation skills required.
- Ability to occasionally travel required, e.g. staff retreats, regional office visits, annual AIUSA conference.
