Appointment Center Agent
Job Details
Entry
Perma-Seal Headquarters - Burr Ridge, IL
Full Time
High School
$13.00 - $15.00 Hourly
None
Swing
Customer Service
Description

The primary duty will be to provide the extremely important role of serving our valued clients by answering phone inquiries, setting appointments, resolving problems, fulfilling requests, logging information into our database, and much more. This specialized individual accomplishes each and every task by practicing extreme attention to every detail.

 

ESSENTIAL JOB FUNCTIONS

  • Represents the company through telephone customer contact. Is the “voice” of the company. Answers calls, sets sales, service, and/or maintenance appointments, and follows up with customers on a variety of issues/ occasions.
  • Keeps customer records and files current and updated, as well as, sends customers information about the company and/or services performed as per company policies.
  • Performs administrative functions as directed by manager.
  • Will provide exceptional customer service skills to both internal and external clients.
  • Performs administrative functions as directed by manager.

    NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
  • Knowledge of customer service principles and practices.
  • Knowledge/experience working with logistics.
  • Previous experience in a call center required.
  • Strong attention to detail.
  • Skilled in the operation of a personal computer to include spreadsheets, company CRM, E-mail and data entry.
  • Exceptional verbal and written communication skills, as this position calls for extensive telephone work.
  • Superior organizational skills.
  • Positive attitude, and dedication to ensuring customer satisfaction
  • Ability to handle a variety of tasks.
  • Ability to appropriately handle sensitive and confidential information
  • Flexibility with hours, days, evenings and weekends
  • Penchant for “reading” people.
  • All job offers are considered conditional until candidate has undergone a physical, background check and drug screen.
Qualifications

EDUCATION AND EXPERIENCE

High School Diploma Required.

PHYSICAL DIMENSIONS FOR LIFTING, CARRYING, PUSHING, PULLING

Sedentary Work- Exerting up to 10 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

NOTICE

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. This document is subject to change at any time without notice.

Apply