LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.  

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually.  We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people.  All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake.   Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US

Essential Functions

• Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.

• Must maintain a professional appearance wearing a clean, pressed uniform, and name tag.

• Must be honest, reliable, and prompt in assisting guests through daily contact.

• Responds to employee and guest requests in a courteous and timely manner.

• Assist Housekeeping staff with duties to include but not limited to;

  • Stripping beds

  • Trash removal

  • Helps to insure all items in guest rooms are in working order

• Assist Maintenance staff with light maintenance duties to include but not limited to;

  • Painting and touch ups

  • Drywall and wallpaper repairs

  • Preventative maintenance

  • Door Lock repairs and programing

  • Window screen repairs

  • Replacing light bulbs 

• Assist Guest Services staff with delivering special guest requests such as;

  • Rollways

  • Linens, blankets, pillows

  • Mini refrigerators

• At times, will be asked to assist Guest Services Front Desk staff with;

  • Answering phone

  • Processing walk in guest reservations

  • Assisting with group check in’s

  • Any guest related need or request

• Assisting guests with luggage.

• Regularly checks all floors, elevators, landings, porches, other common areas for trash or debris. 

• Checks vending areas for trash, debris, or spillage, and cleans appropriately to maintain a clean, neat, and safe space for guests.

• Assure appropriate appearance of all public areas for guest comfort by;

  • Vacuuming and cleaning all floors and carpets in public areas

  • Dusts, polishes all furniture

  • Keep windows and doors clean

  • Disinfects and deodorizes bathroom fixtures

  • Restocks and replenishes bathroom supplies, such as; paper products and soap

• At times, works at different heights to clean walls and windows.

• Responds immediately to any major spills or other cleaning crisis.

• Place safer hazard signs in the building including “wet floor” signs to ensure the safety of guests and staff.

• Turn in all lost and found items to the front desk staff.

• Ability to move about campus to provide service in all assigned areas, utilizing a variety of transportation vehicles. I.e. golf cart, work van, and oversized work van.

• Must be willing to work a flexible schedule to include weekends, holidays and overtime when necessary with prior supervisor approval.

• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or Human Resources.

• Perform other duties and responsibilities as assigned and required.

Knowledge, Skills and Abilities

• A combination of education and experience equivalent to a high school diploma and a minimum of 1 year relevant experience.

• Hospitality experience strongly desired.

• Must have demonstrated good communication skills, guest relation skills, and a commitment to providing responsive and conscientious customer service.

• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.

• Ability to manage time effectively to ensure all tasks are completed timely and efficiently.

• Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule formats. 

• Ability to effectively present job related information upon request to customers, and other employees. 

• Proven organizational skills and interpersonal skills are required.  

• Ability to solve practical problems and handle a variety of guest, and employee questions. 

• Ability to support the Mission and Vision of Lake Junaluska is essential. 

• Must be willing to work a flexible schedule.

Performance/Success Factors

• Be punctual to work and other related functions

• Perform well in a team environment

• Complete work in a timely, accurate, and thorough manner

• Ability to prioritize daily tasks and events  

• Perform routine duties with minimal supervision

• Provide leadership to others through example and sharing of knowledge/skill

• Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”

• Able to work independently but operate within LJA policy guidelines using independent judgment

Working Conditions

• Moderate to heavy physical activity performing strenuous and non-strenuous Porter type work. 

• Well-lighted, heated and/or air-conditioned indoor hotel setting with adequate ventilation with moderate noise.

• Physical demands: able to lift up to 100 pounds, manual dexterity sufficient to reach/handle items. 

• Works with the fingers and perceives attributes of objects and materials. 

• Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods.

• Must be able to work with a variety of chemicals, to include but not limited to; ammonia, disinfectants, floor finishers, waxes, removers and bleach based products without risk of irritation or allergic reaction.

• Vision: must be able to see close, have good vision to perform daily duties

• Must be able to work a flexible schedule to include, holiday’s, and overtime when required and with supervisor approval.

Lake Junaluska is an Equal Opportunity Employer