Night Porter
Job Details
Experienced
Lake Junaluska Assembly, Inc - Lake Junaluska, NC
Hospitality - Hotel
Description

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.  

 

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually.  We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people.  All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake.   Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US

 

Essential Functions

  • Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.

  • Must maintain a professional appearance wearing a clean, pressed uniform, and name tag.

  • Must be honest, reliable, and prompt in assisting guests through daily contact.

  • Responds to employee and guest requests in a courteous and timely manner.

  • Assist Housekeeping staff with duties to include but not limited to;

    • Stripping beds

    • Trash removal

    • Helps to insure all items in guest rooms are in working order

  • Assist Maintenance staff with light maintenance duties to include but not limited to;

    • Painting and touch ups

    • Drywall and wallpaper repairs

    • Preventative maintenance

    • Door Lock repairs and programing

    • Window screen repairs

    • Replacing light bulbs 

  • Assist Guest Services staff with delivering special guest requests such as;

    • Rollways

    • Linens, blankets, pillows

    • Mini refrigerators

  • At times, will be asked to assist Guest Services Front Desk staff with;

    • Answering phone

    • Processing walk in guest reservations

    • Assisting with group check in’s

    • Any guest related need or request

  • Assisting guests with luggage.

  • Regularly checks all floors, elevators, landings, porches, other common areas for trash or debris. 

  • Checks vending areas for trash, debris, or spillage, and cleans appropriately to maintain a clean, neat, and safe space for guests.

  • Assure appropriate appearance of all public areas for guest comfort by;

    • Vacuuming and cleaning all floors and carpets in public areas

    • Dusts, polishes all furniture

    • Keep windows and doors clean

    • Disinfects and deodorizes bathroom fixtures

    • Restocks and replenishes bathroom supplies, such as; paper products and soap

  • At times, works at different heights to clean walls and windows.

  • Responds immediately to any major spills or other cleaning crisis.

  • Place safer hazard signs in the building including “wet floor” signs to ensure the safety of guests and staff.

  • Turn in all lost and found items to the front desk staff.

  • Ability to move about campus to provide service in all assigned areas, utilizing a variety of transportation vehicles. I.e. golf cart, work van, and oversized work van.

  • Must be willing to work a flexible schedule to include weekends, holidays and overtime when necessary with prior supervisor approval.

  • Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or Human Resources.

  • Perform other duties and responsibilities as assigned and required.

Qualifications

Knowledge, Skills and Abilities

  • A combination of education and experience equivalent to a high school diploma and a minimum of 1 year relevant experience.

  • Hospitality experience strongly desired.

  • Must have demonstrated good communication skills, guest relation skills, and a commitment to providing responsive and conscientious customer service.

  • Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.

  • Ability to manage time effectively to ensure all tasks are completed timely and efficiently.

  • Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule formats. 

  • Ability to effectively present job related information upon request to customers, and other employees. 

  • Proven organizational skills and interpersonal skills are required.  

  • Ability to solve practical problems and handle a variety of guest, and employee questions. 

  • Ability to support the Mission and Vision of Lake Junaluska is essential. 

  • Must be willing to work a flexible schedule.

Performance/Success Factors

  • Be punctual to work and other related functions

  • Perform well in a team environment

  • Complete work in a timely, accurate, and thorough manner

  • Ability to prioritize daily tasks and events  

  • Perform routine duties with minimal supervision

  • Provide leadership to others through example and sharing of knowledge/skill

  • Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”

  • Able to work independently but operate within LJA policy guidelines using independent judgment

Working Conditions

  • Moderate to heavy physical activity performing strenuous and non-strenuous Porter type work. 

  • Well-lighted, heated and/or air-conditioned indoor hotel setting with adequate ventilation with moderate noise.

  • Physical demands: able to lift up to 100 pounds, manual dexterity sufficient to reach/handle items. 

  • Works with the fingers and perceives attributes of objects and materials. 

  • Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods.

  • Must be able to work with a variety of chemicals, to include but not limited to; ammonia, disinfectants, floor finishers, waxes, removers and bleach based products without risk of irritation or allergic reaction.

  • Vision: must be able to see close, have good vision to perform daily duties

  • Must be able to work a flexible schedule to include, holiday’s, and overtime when required and with supervisor approval.

 

Lake Junaluska is an Equal Opportunity Employer

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