LJA Mission Statement:
The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.
Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually. We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people. All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake. Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US
Essential Functions
-
Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.
-
Must maintain a professional appearance wearing a clean, pressed uniform, and name tag.
-
Must be honest, reliable, and prompt in assisting guests through daily contact.
-
Responds to employee and guest requests in a courteous and timely manner.
-
Assist Housekeeping staff with duties to include but not limited to;
-
Assist Maintenance staff with light maintenance duties to include but not limited to;
-
Assist Guest Services staff with delivering special guest requests such as;
-
At times, will be asked to assist Guest Services Front Desk staff with;
-
Answering phone
-
Processing walk in guest reservations
-
Assisting with group check in’s
-
Any guest related need or request
-
Assisting guests with luggage.
-
Regularly checks all floors, elevators, landings, porches, other common areas for trash or debris.
-
Checks vending areas for trash, debris, or spillage, and cleans appropriately to maintain a clean, neat, and safe space for guests.
-
Assure appropriate appearance of all public areas for guest comfort by;
-
Vacuuming and cleaning all floors and carpets in public areas
-
Dusts, polishes all furniture
-
Keep windows and doors clean
-
Disinfects and deodorizes bathroom fixtures
-
Restocks and replenishes bathroom supplies, such as; paper products and soap
-
At times, works at different heights to clean walls and windows.
-
Responds immediately to any major spills or other cleaning crisis.
-
Place safer hazard signs in the building including “wet floor” signs to ensure the safety of guests and staff.
-
Turn in all lost and found items to the front desk staff.
-
Ability to move about campus to provide service in all assigned areas, utilizing a variety of transportation vehicles. I.e. golf cart, work van, and oversized work van.
-
Must be willing to work a flexible schedule to include weekends, holidays and overtime when necessary with prior supervisor approval.
-
Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or Human Resources.
-
Perform other duties and responsibilities as assigned and required.