Computer Technician
Job Details
Entry
HQ - Elkton, MD
N/A
Part Time
High School
$17.27 - $17.27 Hourly
Undisclosed
Undisclosed
Information Technology
Description

GENERAL SUMMARY

Under general supervision of the Technology Services Manager, the Computer Technician is responsible for installing and maintaining library hardware, software, and peripheral equipment in a LAN/WAN environment.

 

ESSENTIAL JOB FUNCTIONS

  • Installs, maintains, and tests software and hardware. Replaces or repairs equipment or parts as needed.
  • Installs, maintains, and tests computer equipment and peripherals.
  • Investigates, documents, and resolves problems related to computers and peripheral equipment and LANs.
  • Receives, assembles, and installs technology equipment throughout the library system.
  • Participates in system upgrades.
  • Keeps equipment and licensing records updated within organizational records and inventories.
  • Works with branch librarians and staff to troubleshoot problems both on site and remotely.
  • Responds to phone, email, or text requests to resolve technology issues.
  • Works with supervisor to complete library technology projects.
  • May help troubleshoot and maintain other library equipment such as photocopiers, AV, and phone systems.
  • Participates in meetings, serves on committees, and attends training opportunities as appropriate.

 

JOB STANDARDS:

  • Promotes and maintains a high standard of customer service, both internal and external.
  • Demonstrates ability to work with diverse populations.
  • Models positive attitude toward library technology and change.
  • Maintains courteous, friendly, and constructive relationships with patrons and staff.
  • Promotes and advocates a positive library image in the community.
  • Maintains professional growth and awareness through training, self-directed learning and other means to remain well-informed of current and emerging trends in the community and in libraries.
  • Performs job in keeping with the adopted policies, procedures, and values of the Cecil County Public Library.
Qualifications
  • High School Diploma or equivalent.
  • Certified education/experience in computer technology preferred.
  • Minimum level of 2 years’ experience with PCs in a networked, Microsoft environment.
  • Ability to effectively organize work, determine priorities, make decisions, and complete assigned duties with minimal supervision.
  • Strong analytical skills; experience in logistical and workflow planning.
  • Strong communication and interpersonal skills with the ability to develop effective working relationships with supervisors, staff, the community, and members of the public.
  • Ability to express complex technical concepts in a friendly way that non-tech staff can easily understand.
  • Ability to maintain composure and flexibility in a changing, public facing environment.
  • Knowledge and ability to install, operate, repair, and maintain computer hardware, software, and peripherals.
  • Knowledge of PCs, Windows, Internet, and network architecture.
  • Ability to read and interpret computer software and hardware manuals.
  • Ability to work independently and as a member of a team.
  • Valid Driver’s license.
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