Business Process Analyst
Job Details
Headquarters Allentown PA - Allentown, PA

Shift4 Payments is the leader in secure payment processing solutions. The company’s groundbreaking technologies help power the top software providers in numerous verticals, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. Shift4’s family of software brands includes Harbortouch, Restaurant Manager, POSitouch, and Future POS — with additional integrations to 300+ POS/PMS systems across every industry. With an expansive global footprint that includes eight offices across the U.S. and Europe and over 8,000 sales partners, the company securely processes more than a billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year.


Business Analyst Description:

The Business Analyst will serve as a liaison between the operations and technical development teams, reviewing and documenting current business processes and uncovering opportunities for automation and efficiency improvements. This person will be responsible for analyzing, validating and documenting current business process workflows across various operational groups, working closely with subject matter experts and stakeholders. The analyst will then define opportunities for enhanced process workflows and automations, creating integration requirements, workflow diagrams, and technical specifications to achieve new levels of efficiency, productivity and scale.



  • Collaborates with business unit subject matter experts to understand and document existing processes and business requirements 

  • Translates business needs into clearly defined, detailed, and documented requirements, functional designs, and system supplemental specifications for new automations and efficiencies

  • Provides assistance on defining application development project deliverables

  • Creates and maintains project lifecycle documents/deliverables (vision/scope document, supplemental specifications, mockups/designs, flow diagrams, and testing plan)

  • Obtains appropriate level of signoff as needed throughout the project lifecycle

  • Assures full compliance to required standards throughout the project lifecycle

  • Assists with all aspects of testing (testing plan, scenarios, documentation, defect management) to ensure minimal defects 

  • Assists in the resolution of risks, defects and issues

  • Verifies that the delivered application requirements meet business objectives  based on requirements & specifications

  • Assist in the creation and development of internal and external training materials



  • 4+ years of professional experience in business analysis or related field

  • Exceptional analytical and conceptual thinking skills

  • Demonstrate the ability to solve problems with a sense of ownership, enthusiasm, and innovation

  • Excellent documentation and communication skills

  • Experience in project management-related activities preferred

  • Understanding and/or experience with software development process

  • Experience with Atlassian products (Jira, Confluence)

  • Effective verbal and written communication skills

  • Bachelor of Science degree and/or relevant work experience