Sales Associate

Thompson + Hanson is home to designers and architects, curators and gardeners; creatives at heart grateful for the privilege of shaping and inspiring beautiful spaces across Houston and Austin since 1981. We delight in the work that we do, and we attribute our continued growth to the vibrant, motivated and caring individuals that make up our Thompson + Hanson family.

Thompson + Hanson Garden House is looking for a chipper, engaging sales associate who is interested in supporting retail operations. Retail experience is welcome but not required.

Essential Tasks or Responsibilities of the Job:

• Greet all customers.
• Operate POS system.
• Represent the store in a positive manner.
• Folding, straightening, and restocking fashion and home merchandise.
• Keep store organized.
• Dusting, sweeping, and general cleaning daily.
• Help fitting customers and finding sizes for customers.
• Promoting sales through customer service, suggesting other items that may work.
• Keeping a "customer book maintaining communication with regular customers. Letting them know when new items have arrived.
• Learn and perform proper Thompson + Hanson gift wrapping.
• Process customer returns and refunds.
• Learn how to process designer approvals, special orders, and wholesale customer transactions.
• Process employee and family discounts.
• Learn plant codes for ringing up plants.
• Stay updated on merchandise outside in garden.
• Help locate products for customers.

Essential Tasks or Responsibilities of the Job:

• Greet all customers.
• Operate POS system.
• Represent the store in a positive manner.
• Folding, straightening, and restocking fashion and home merchandise.
• Keep store organized.
• Dusting, sweeping, and general cleaning daily.
• Help fitting customers and finding sizes for customers.
• Promoting sales through customer service, suggesting other items that may work.
• Keeping a "customer book” maintaining communication with regular customers. Letting them know when new items have arrived.
• Learn and perform proper Thompson + Hanson gift wrapping.
• Process customer returns and refunds.
• Learn how to process designer approvals, special orders, and wholesale customer transactions.
• Process employee and family discounts.
• Learn plant codes for ringing up plants.
• Stay updated on merchandise outside in garden.
• Help locate products for customers.

Essential Skills to Perform Job: 

• Flexibility and ability to work extended hours during holidays.
• Ability to function in a fast paced environment and to multi-task.
• Physical strength.
• Confident and outgoing personality. 
• Team player. 
• Strong plant knowledge preferred.
• Excellent customer service.

Physical requirements of the job: 

• Bending or twisting the body.
• Keeping or regaining the balance.
• Making repetitive motions.
• Standing ~8 hours.
• Walking and/or running.
• Kneeling, crouching, and squatting.
• Pushing or pulling objects.
• Bending/stooping.
• Climbing ladders, scaffolding, and stairs.
• Move/lift objects up to 50 lbs.

Environmental Elements of the job:

• Work indoors, environmentally controlled.
• Work may be outside in a small nursery setting.