Summary

The Jewish Silicon Valley Director of Operations is responsible for assisting the Chief Operating Officer with the coordination of programs, managing facility rentals, assisting in campus operations and assisting with campus agency programs as necessary. Additionally the Director of Operations will look for opportunities to contribute to net membership growth and profitability while assisting members/customer service requests and support the Membership Department, facilitating Addison-Penzak Jewish Community Center (part of Jewish Silicon Valley) Membership/Fitness & JSV Philanthropy events, and supporting Levy Family Campus as a whole.

Areas of Responsibility

Responsible for the direct supervision and oversight of the MODs (Managers on Duty) [both in-person and virtual], responsibilities include but are not limited to, providing leadership, direction, training, and support to the staff.

Work together as a team with all APJCC/JSV Departments, promoting community center services and programs

Assist in the overall coordination of all agency programs and activities in cooperation with program and support staff, which includes A/V needs, room-set-ups, etc.

Oversee the Hospitality Rentals and Budget. Work with marketing to grow the rentals department. Fill in as an MOD when needed.

Oversee the budget, marketing, recruitment, schedule coordination, training and appraisal of the Hospitality Department.

Oversee the IT Budget for JSV, as it refers to equipment (both ordering and installation), troubleshooting on-site as needed, and act as the main liaison between IT Vendors and JSV (and other campus agencies).

Maintain EMS, as needed. This includes, but is not limited to, making sure room signs are posted and updated daily, book occasional meetings, and update staff contact information as necessary.

Work with the Chief Operating Officer as needed for planning and implementations of APJCC programs and events, which includes but is not limited to Capital Campaigns & Projects, Lay Leader & Board Meeting documents and security projects for both the Campus and JSV.

Pull necessary Accounting Reports regarding building use, per agency for Department and CAM billing.

Customer-facing responsiveness to member issues as they arise at the Service Desk and/or in daily rounds to different areas of the center such as the locker rooms, Fitness Center, pool, basketball gym, soccer field, Fitness Studios, auditorium and preschool/Club J.

Acting as conduit, as well as acknowledging and addressing appropriately a member's lifecycle event; to include but not limited to - births, marriages, bar/bat mitzvah, serious illnesses, deaths, etc.). *This is at the discretion of the Chief Operating Officer as time allows*

Must be able to work non-traditional business hours, including weekends and evenings and JSV/APJCC Events. Additional training and certifications such as Food Handlers (Safety Manager), CPO, and others, required as requested by the Chief Operating Officer

Qualifications and competencies:

High school graduate

2-4 year degree from an accredited university in business administration, hotel, fitness or restaurant management, or related major.

Minimum 5 years experience delivering high level customer service and/or relevant service industry experience, including but not limited to guest services, front desk, housekeeping, sales and marketing, management operations, or related professional areas.

Demonstrated high level communication skills in English verbally and written

Ability to multitask effectively under pressure

Manage emergency situations

Proficient in Microsoft Office applications, proficient on Google docs, Gmail and Calendar.

Basic accounting skills to include reporting, expenses

Must be flexible and willing to adapt to a fast-paced environment that is constantly changing.

Working Conditions/Physical requirements:

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to:

• Work in a Fitness Center/Community Center and typical business office environment
• Work involves moderate exposure to occasional unusual elements, or extreme temperatures
• Ability to lift a minimum of 25 pounds.
• Ability to stand, walk, and climb stairs.
• Available to work nontraditional business hours may require evenings, weekends, and special events.
• Work in the vicinity of children and older adults.

While performing the duties of this job, the work environment can be noisy and you may be working in close proximity with others. This role routinely uses standard office equipment such as phones, computers and printers.

This position is contingent upon the return of a clear background check based on a live scan assessment. Qualifying results must be received before you can begin working. Proof of up-to-date Covid 19 vaccination (or acceptance of bona fide medical/religious exemption) must be received before you can begin working.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and, when possible, to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between JSV and its employees.