Case Manager - Inreach
Avivo - Cedar/Franklin Av. - MINNEAPOLIS, MN
Full Time
Associates Degree
Use own vehicle for work purposes
Case Management - Mental Health

The In Reach Case Manager will provide case management and care coordination services to individuals enrolled in Hennepin Health that have multiple Emergency Department or other crisis service visits. The In Reach Case Manager will assist with linking to community resources, referrals and coordination to medical, mental health, and chemical health services, and education regarding accessing resources. The overall goal of the In Reach program will be to increase member access to preventive services. The Case Manager will assess client needs, develop goal plan with client, assist client in working towards recovery goals and monitoring progress. This position will require the ability to work outside regular business hours on an occasional basis to meet client and program needs.



  • Respond rapidly to new referrals during real time emergency room or clinic visits.
  • Complete an initial assessment and develop a service plan within 30 days of engagement with a client that will assist clients to address their needs, deficits, and goals. The plan of service is developed with the involvement of the client and family or other persons of significance to the client.
  • Work with clients in their home or living situation, the community, medical settings, and other locations.
  • Ensure timely completion of case notes and other documentation in Epic.
  • Refer clients to appropriate community resources and arrange transportation to appointments as needed.
  • Communicate with case management team members, community professionals, and other service providers to ensure that services for client are coordinated.
  • Maintain client files and program records, court reports, and develop reports as required.
  • Participate in monthly supervision, staff meetings, and partnership meetings to ensure collaboration of program participants care team.
  • Comply with HIPPA and Data Privacy Practices.
  • Positively represent agency, program and participant needs.
  • Actively participate in agency’s undoing racism plan.
  • Work in collaboration with the Volunteer Services to assist with supporting volunteer positions which may fall within your program area.
  • Bachelor’s Degree in behavioral sciences or related fields including but not limited to social work or psychology from an accredited college or university or Associate Degree with four years experience as case manager associate. Master’s degree preferred.
  • Working knowledge of Harm Reduction and Housing First.
  • Experience working with individual experiencing homelessness.
  • Prior experience working with a caseload is preferred.
  • Ability to relate to and advocate for diverse client needs and interests.
  • Ability to learn and understand client needs and mental health recovery related to the provision of community mental health services.
  • Strong written and verbal communication skills and computer experience and ability to complete paperwork accurately and in a timely manner.
  • Able to travel independently throughout the Twin Cities and possess a valid drivers’ license and auto insurance. Willing to transport clients in personal vehicle, if needed.


WAGE: DOQ, Competitive


BENEFITS: Avivo offers competitive salaries and compensation, including a comprehensive benefits package. Benefits include a generous PTO policy and company observed holidays as well as health and dental insurance, long-term disability insurance, life insurance, and a retirement savings plan. Health insurance coverage is also available for domestic partners, in addition to other optional benefits.


HOW TO APPLY: Please provide a letter of interest and resume highlighting your experiences and qualifications. Candidates are invited to submit their application online through our website: . For Questions on your application, e-mail

Avivo is a nonprofit organization which serves nearly 15,000 Minnesotans each year, helping them achieve recovery, employment, and career advancement. We believe everyone deserves the chance to live well and work well. Avivo provides chemical and mental health services, career and technical education, and employment services at locations in the Twin Cities and greater Minnesota. Avivo employees help individuals transform their lives – move out of poverty, find treatment and achieve recovery, end homelessness, train for and start careers, and secure jobs. At Avivo, employees experience worthwhile work and professional growth as part of a vibrant and diverse workforce. You have direct and positive impact in people’s lives and are a part of make lasting change in our community!


Equal Employment Opportunity/Affirmative Action Employer. Avivo is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.