Retail Sales Associate/Barista (Part-time & Seasonal Availability)
Job Details
Lake Junaluska Assembly, Inc - Lake Junaluska, NC
Part Time
High School

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.


Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually. We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people. All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake. Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US

Essential Functions

  • Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to “exceed guest expectations”.
  • Acknowledge guests upon entry into the store with a warm friendly smile & greeting.
  • Limit cell phone/tablet/computer use.
  • Comply with all safety and sanitation policies, practices, procedures related to Covid-19 for
    business operations, to include; wearing mask and clean gloves.
  • Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor, or the Human Resources office.
  • Perform other duties and responsibilities as assigned and required.


  • Accurately take coffee (café ) orders, handle all guest transactions, including accurate exchange of payment transactions through the use of point of sale (POS) system.
  • Use proper food handling techniques for properly preparing products including but not limited to preparation of hot and cold coffee beverages (required), storing refrigerated products, and cleaning of equipment.
  • Maintain a clean work station at all times.

Books & Gifts

  • Consistently maintain proper stock levels and keep all displays clean and organized.
  • Opening and/or closing store as scheduled using approved checklist.
  • Interact with guests on the sales/display floor when not handling POS transactions or when 2 or more staff are working.

Knowledge, Skills and Abilities

  • Requires any combination of education and experience equivalent to a high school diploma and 1-3 months relevant Barista/Retail experience.
  • Hospitality experience strongly desired.
  • Must have demonstrated good communication skills, client relation skills, and a commitment to providing responsive and caring customer service.
  • Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
  • Ability to read and comprehend instructions, short correspondence, emails, and memos.
  • Ability to effectively present job related information upon request to customers, clients, and employees of the organization.
  • Proven computer skills, organizational skills, and interpersonal skills is required.
  • Ability to solve practical problems and handle a variety of customer, clients and employee questions.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
  • Must be willing to work a flexible schedule

Performance/Success Factors

  • Be punctual to work and other related functions
  • Performs well in a team environment
  • Complete work in a timely, accurate, and thorough manner
  • Ability to prioritize daily tasks and events.
  • Perform routine duties with minimal supervision.
  • Provide leadership to other staff through work ethic and the sharing of knowledge and skills.
  • Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”.
  • Able to work independently but operate within LJA policy guidelines using independent judgment.

Working Conditions

  • Light to moderate physical activity performing non-strenuous activities with quiet to moderate noise.
  • Well-lighted, heated and air-conditioned indoor setting with adequate ventilation.
  • Ability to coordinate work, frequently moves about, able to stand, walk, sit for prolonged periods, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, talk to and hear staff and customer requests, and also lifts or otherwise move objects weighing up to 50 pounds.
  • Must have adequate vision to carry out daily activities.


Lake Junaluska is an Equal Opportunity Employer