Visual Merchandising Associate
Job Details
Austin Garden House - Austin, TX
Part Time
About Us:

Thompson + Hanson is home to designers and architects, curators and gardeners–creatives at heart grateful for the privilege of shaping and inspiring beautiful spaces across Houston and Austin for the last 40 years. We delight in the work that we do, and we attribute our continued growth to the vibrant, motivated and caring individuals that make up our Thompson + Hanson family.

Job Description & Duties:

Thompson + Hanson is looking for a strong, engaging visual merchandising associate who is interested in supporting retail operations on a full time or part time basis. Retail experience is welcome but not required.


Essential Tasks or Responsibilities of the Job:

  • Participate in floor sets.
  • Maintain daily replenishment and merchandising throughout the store and nursery.
  • Maintain a clean and organized stock room.
  • Operate POS system.
  • Represent the store in a positive manner.
  • Greet all customers.
  • Folding, straightening, and restocking fashion and home merchandise.
  • Keep store organized.
  • Dusting, sweeping, and general cleaning daily.
  • Help fitting customers and finding sizes for customers.
  • Promoting sales through customer service, suggesting other items that may work.
  • Keeping a "customer book” maintaining communication with regular customers. Letting them know when new items have arrived.
  • Learn proper TH gift wrapping.
  • Be flexible to work extended holiday hours and cover other shifts.
  • Process customer returns and refunds.
  • Learn how to process designer approvals, special orders, and wholesale customer transactions.
  • Process employee and family discounts.
  • Attend staff meetings.
  • Learn plant codes for ringing up plants.
  • Stay updated on merchandise outside in garden.
  • Help locate products for customers.


Essential Skills to Perform Job:

  • Flexibility and ability to work extended hours during holidays.
  • Ability to function in a fast paced environment and to multi-task.
  • Basic math skills.
  • Confident and outgoing personality.
  • Knowledge of Thompson + Hanson brand and general understanding of other divisions.
  • Team player.
  • Basic knowledge of plants.
  • Active listening.
  • Communication skills.
  • Interpersonal skills.
  • Service orientation.
  • Instructing.
  • Conflict resolution.


Physical requirements of the job:

  • Bending or twisting the body.
  • Keeping or regaining the balance.
  • Making repetitive motions.
  • Standing ~8 hours.
  • Walking and/or running.
  • Kneeling, crouching, and squatting.
  • Pushing or pulling objects.
  • Bending/stooping.
  • Climbing ladders, scaffolding, and stairs.
  • Move/lift objects. Indicate estimate of maximum weight: 30 lbs
  • Keyboarding.


Environmental Elements of the job:

  • Work indoors, environmentally controlled.


Tools, equipment, and technology utilized for job:

  • Desktop computers.
  • Electronic email software.
  • Microsoft Excel and/or Word
  • Other Microsoft Office products.
  • Retail software.
  • Credit card readers.
  • Social media.