Waitstaff (Banquet/Buffet)
Job Details
Experienced
Lake Junaluska Assembly, Inc - Lake Junaluska, NC
Day
Restaurant - Food Service
Essential Job Functions

Hiring immediately for Day shift. 

Position requires the ability to work up to 40 hours per week, OT as required. 

 

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

 

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually. We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people. All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake. Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US.

 

Essential Functions

  • Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”.
  • Be professional and understanding when working with guests’ last minute requests with a positive can do attitude.
  • Must be able to maintain a positive collaborative working relationship with other members of the food service department
  • Must be punctual for all shifts. Dining, special events and banquet functions.
  • Provide wait services to guests in a pleasant, efficient, helpful manner to include during regular dining and/or special events and banquet functions.
  • Set and maintain dining room in accordance with operating standards during all dining operations.
  • Must be able to work with front and back of the house staff to provide the best possible service.
  • Maintain cleanliness of dining areas, and work stations at all times.
  • Ensure grade “A” health standards are consistently meet.
  • Follow posted duties for specific meals and events.
  • Wear and maintain clean, pressed staff uniform, to include wearing name tag.
  • Comply with all safety and sanitation policies, practices, procedures related to Covid-19 for front/back house operations, to include; wearing mask and clean gloves.
  • Perform other duties and responsibilities as assigned and required.
  • Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.
Qualifications

Knowledge, Skills and Abilities

  • Requires any combination of education and experience equivalent to a high school diploma and 6 months relevant dining/food service experience.
  • Hospitality background strongly desired.
  • Must have demonstrated good communication skills, customer relation skills, and a commitment to providing responsive and conscientious customer service.
  • Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
  • Ability to read and comprehend instructions, short correspondence, emails, and memos.
  • Ability to effectively present job related information upon request to customers and employees of the organization.
  • Proven organizational skills and interpersonal skills are required. 
  • Ability to solve practical problems and handle a variety of customer, and employee questions.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats.
  • Must be willing to work a flexible schedule

Performance/Success Factors

  • Be punctual to work and other related functions
  • Performs well in a team environment
  • Complete work in a timely, accurate, and thorough manner
  • Ability to prioritize daily tasks and events. 
  • Perform routine duties with minimal supervision.
  • Provide leadership to other staff through work ethic and the sharing of knowledge and skills.
  • Strives for excellence in all tasks and duties and foster an attitude of “exceeding guest expectations”.
  • Able to work independently but operate within LJA policy guidelines using independent judgment.

Working Conditions

  • Moderate to physical activity work.
  • Well-lighted, heated and/or air-conditioned indoor kitchen/dining room setting with adequate ventilation; with moderate to loud noise.
  • Physical Demands:  able to lift, carry or move items up to 50 pounds, standing for prolonged periods of time, walk, sit, reach (occasionally above head for trays, boxes, etc.), and manual dexterity sufficient to work with the fingers and perceives attributes of objects and materials. 
  • Performs moderate to strenuous daily activities of  primarily a food service nature, moderate to loud noise (food service equipment)
  • Vision: clear, close and distant vision to be able to monitor dining room activity, and read menus.
  • At times, be outdoors in all weather conditions.
  • Must be able to frequently move from building to building pushing food carts and/or carrying objects up to 50lbs.
  • Must be willing to work a flexible, variable schedule, to include overtime as required.
  • Operation Hours: Monday through Sunday, nights, weekend, holiday. 

 

Lake Junaluska is an Equal Opportunity Employer

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