Application Support Project Manager
Job Details
LIC - Central DOHMH - Long Island City, NY
Full Time
Application Support Project Manager

Temporary (October 2020 – April 2022)



The Fund for Public Health in New York City, (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.


PROGRAM OVERVIEW (Epidemiology and Laboratory Capacity for Infectious Diseases Grant (ELC))

The Bureau of Communicable Disease (BCD), part of the Division of Disease Control, is composed of seven units/programs which are responsible for monitoring and investigating 73 infectious diseases including viral hepatitis, foodborne, waterborne, vector-borne and zoonotic diseases.  The Bureau also monitors and analyzes trends in disease data, and provides consultation to the medical community and the public on the recognition, prevention and control of communicable diseases.



We are seeking to fill positions in the (Bureau of Communicable Diseases) that will provide key support for the Bureau's work of tracking and investigating COVID-19 in New York City.  It is expected that each position will work 35 hours per week.



  • Inform BCD users in a timely manner regarding any issues or temporary unavailability of both production and pre-prod/test environments for BCD Maven
  • Prioritize and troubleshoot all reported issues with the system, depending on their severity and potential for disrupting BCD daily functioning or data integrity. Escalating as necessary
  • Consult with Senior Maven Administrator, DIIT and Maven Vendor regarding technical questions or issues with MavenBCD implementation
  • Inform key stakeholders and leads regarding any high priority application issues
  • Report bugs and track solutions for all bugs in BCD Maven, with the goal of ensuring timely resolution
  • Assist with the implementation, testing and deployment of new versions and updates to Maven
  • Report and track issues identified with all new system implementations and manage to completion
  • Gather requirements from BCD users for changes and enhancements to the application
  • Identify the need for, and assist with writing requirements and testing all new custom case processes as needed
  • Maintain a simple system for BCD users to request changes to Maven, effectively prioritize change requests in collaboration with BCD users and leads
  • Make changes to the data model as needed
  • Develop new components such as but not limited to wizards, workflows, reports, print templates, reference code lists processing modules as needed
  • Assist with mapping and development of message mapping guides for HL7-based reporting to CDC
  • Develop and maintain business intelligence tables        
  • Document procedures and policies regarding existing and new Maven functionality
  • Coordinate and document Maven internal BCD meetings and BCD’s interest in cross-bureau Maven meetings (including setting agendas and communicating meeting notes)
  • Train new Maven users as needed, and provision appropriate permissions to components of the application
  • Upon request, work collaboratively with other DOHMH staff to modify BCD Maven to support Agency needs, especially during ICS activations or public health emergencies. 
  • Upon request, work collaboratively with DIIT and other external IT resources for Maven development, support, maintenance and enhancement
  • Work collaboratively as need with other Maven users in the bureau and other jurisdictions on Maven, including attending interjurisdictional calls and meetings as required

•    Undergraduate degree in Computer Science or Information Systems from an accredited College or University
•    At least 1 year of experience managing IT projects and Application Support 
•    3+ years of experience in the healthcare domain a plus but not required
•    Candidates with MAVEN software from Conduent or public health experience are preferred but not required
•    Experience with Microsoft SQL, Microsoft Project, Microsoft Teams, Jira and other applications a plus but not required

•    Strong analytical, problem-solving and communication skills 
•    Knowledge of database management
•    Ability to multi-task while performing tasks accurately and efficiently
•    Strong organization and time management skills
•    Excellent writing and verbal communication skills 
•    Working knowledge of Microsoft Office, including Word, Access, and Excel
•    Ability to work independently as well as part of a team

This position is located at the NYC Department of Health and Mental Hygiene, Gotham Center, 42-09 28th Street, Queens, NY 11101. The candidate will follow the agency’s work-from-home policy until further announcements are made.

FPHNYC offers a comprehensive benefits package. The salary for this position is commensurate with experience, 35 hours per week.

To apply, send Resume, with Cover Letter, including salary requested and how your experience relates to this position.  


The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.