Supervising Public Services Assistant
Job Details
Experienced
Lynnwood - Lynnwood, WA
Full Time
2 Year Degree
$27.89 - $38.35 Hourly
Any
Government
Description

Closing Date:  September 19, 2019,  9:59 p.m.

This position may include morning, afternoon, evening, and weekend hours including Sundays. Successful candidate may be required to adapt to future schedule and location changes depending on library needs.

Job Summary

Supervises shelving and library support staff and performs circulation and other public services at a community library to contribute to its effective and efficient operation.

Essential Functions

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

  1. Perform circulation and related public services to include checking in and out library materials, processing delivery, basic reader's advisory services, and basic reference services.
  2. Supervise assigned Page and volunteer staff to include interviewing, hiring, training, scheduling, work direction and performance evaluations.
  3. Serve as technical liaison and assists customers with troubleshooting electronic equipment and computers, performing basic installs and updates, making minor repairs, sending technical reports, as well as liaising with the IT department.
  4. Provide Polaris training and assistance to include helping staff with questions on procedures, updates, and resources.

Additional Duties and Responsibilities

Duties are considered non-essential and include the following:

  1. May be in charge of the building in the absence of other supervisory staff.
  2. Participate on various library committees as assigned.
  3. Prepare correspondences and reports.
  4. Train new staff as needed.
  5. Attend meetings, trainings, and workshops as assigned.
  6. Assist with special projects as required.
  7. Perform other duties as assigned.

Supervision

The position reports to the building manager. This position supervises assigned Page and volunteer staff.

Library on Wheels: This position reports to the Library on Wheels Manager. The position supervises Page staff, assigned PSA staff and volunteers.

Core Library Competencies

Employees are expected to demonstrate the following qualities at all times:

  • Adaptability: Adjusts nimbly to obstacles or changing conditions to arrive at the desired goals.
  • Communication: Expresses self clearly, effectively, and compellingly in written, verbal, and nonverbal messages.
  • Customer Service: Builds and maintains responsive, effective relationships with internal and external customers.
  • Interpersonal: Accurately perceives others and the impact of one's own behavior to balance relationship and goal needs appropriately and positively in interactions.
  • Professionalism: Aligns behavior with the library's mission, values, and strategic focus in serving a diverse stakeholder community.
  • Valuing Diversity: Manages relationships with all people inclusively and equitably; conveys respect by valuing and encouraging the unique dimension each employee adds to the organization and each member of the community brings to the whole. Demonstrates an ongoing commitment to expand one's own awareness, knowledge, and skills of others' cultures, beliefs, identities, languages, interpersonal styles, and behaviors.

Supervisor/Manager Competencies

Supervisors/managers are expected to demonstrate the following qualities at all times:

  • Develops/Empowers Others: Fosters others' learning and development to high standards in alignment with the library's mission, values, and strategic goals.
  • Judgment/Decision Making: Gathering and sifting relevant data to think logically, strategically, and insightfully to make sound decisions, even under stress.
  • Leadership: Melding a group of competent, diverse individuals into a high-performing team or organization that collaboratively meets its goals.

Required Knowledge, Skills, Abilities

The employee is expected to perform or possess the following:

  1. Thorough knowledge of library resources, programs and services in a public library.
  2. Knowledge of library materials and resources including print and non-print media.
  3. Knowledge of basic reader's advisory techniques.
  4. Knowledge of library programs for specific customer groups.
  5. Knowledge of principles of supervising and training staff.
  6. Strong customer service and communication skills.
  7. Strong organization and attention to detail.
  8. Ability to communicate, write, and understand English clearly and concisely.
  9. Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
  10. Ability to handle and resolve disruptive behavior effectively.
  11. Ability to select, train and develop staff and volunteers for effective public service.
  12. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, electronic databases, e-mail, and internet navigation in addition to other office equipment and security systems.
  13. Valid driver's license from the State of Washington required.
  14. First Aid/CPR certification preferred.

Education and Experience

  1. Associate's degree preferred.
  2. Three years of related professional experience required or equivalent combination of technical training and related experience.
  3. Experience in related public service work, some of which must have been in a library required.
  4. Supervisory or management experience preferred.

Physical and Environmental Conditions

The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is required to: talk and hear; sit, stand and walk; use hands to finger, handle or feel; reach with hands and arms. An incumbent may occasionally lift and/or move objects or materials weighing up to 35 pounds. Specific vision abilities include sufficient vision to read and recognize numbers and alphabetical characters on books, magazines and other materials as well as computer monitors.

 

The following job level questions will be asked during the application process:

  1. Provide two examples when you provided direct customer service in a library or in a public service environment?
  2. What is the length of time you have supervised others?
  3. Provide a detailed example of your experience supervising staff, including hiring, performance management, and corrective actions.
  4. Provide a detailed example of your experience supervising a volunteer(s).
  5. Provide an example of a time you had to use good organizational skills and had to pay attention to a lot of details.
  6. Describe your experience in resolving disruptive behavior effectively.
  7. Describe your experience using an integrated library system.
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