Systems Service Supervisor
Job Details
Fire Fighter Sales and Service Company - Warrendale, PA
Full Time
High School Diploma or Equivalent
Up to 50%
Skilled Labor - Trades

Job Summary: The Systems Service Supervisor is responsible in leading the Service Technician Team ensuring all employees are productive, efficient, and engaged in daily job responsibilities. Provides service and support for all product lines and keep current with changing technologies in the field. Boost profitability in the Service Department through analysis of products and cost of service and time management and resolve service-related customer disputes and complaints.

Essential Duties and Responsibilities: The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

  • Customer Service ResponsibilityResponsible for departmental employees effective and timely customer communications. Ensure customers receive accurate and detailed paperwork, including inspection reports in a timely manner
  • Productivity ImprovementResponsible for training service personnel, building a team with the skillset and customer service focus to support and grow the company. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions
  • Employee Development Empowers, organizes, and develops the service technicians into a cohesive and effective team trained and motivated to grow the business. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the departments ability to meet current and future business needs
  • Safety ComplianceEnsures that all employees comply with company safety standards
  • Supervise and track daily activities of department and service technicians
  • Ensure the technicians are up to date on all required training and licensing
  • Review and process completed department paperwork for accuracy and Timeliness
  • Ensure all company issued equipment is maintained, calibrated, and in good working order as required by the manufacturers
  • Serve as a motivator and coach for each technician under your direct supervision
  • Conduct, at minimum, monthly department meetings and trainings
  • Supervise time punches in online timekeeping system. Review and approve timesheets as needed and review PTO requests
  • Must represent Fire Fighter Sales and Service in a professional, positive manner


Work Environment/Physical Requirements:

  • Office environment
  • Spend time standing, walking, and sitting
  • Work offsite at customer facilities clean/unclean conditions, hot/cold conditions
  • Ability to lift 50+ pounds
  • Work may include climbing ladders
  • At certain job sites, safety shoes, hard hats and other safety apparel may be required


  • On schedule/on budget project completion
  • Improve department efficiencies
  • Identify tooling needs
  • Develop cost saving and problem-solving solutions to support company
  • Support for field service technicians
  • Determine department issues and aid in development of solutions for concerns
  • Maintain 100% customer satisfaction


  • Knowledge of all NFPA codes and standards
  • NICET II Certification at minimum
  • 5+ years of experience in the fire alarm industry
  • At least 2 years of management/Supervisory experience
  • High school diploma or equivalent
  • Must be proficient in troubleshooting fire systems in person as well as over the phone with technicians and customers
  • Ability to read and understand installation design/drawings
  • Current driver license and driving record that meets company requirements
  • Must pass a pre-employment background check and drug screening
  • Must have excellent communication skills, both computerized and verbal
  • Computer skills: Intermediate computer skills required, including proficiency in Microsoft Office

What We Offer:

  • Medical, dental and vision benefits following 30 days of employment
  • Paid PTO during your first year
  • 7 paid holidays
  • 401(k) plan with company-matched funds
  • Company-logo work attire provided
  • Company-paid life insurance, long term disability insurance, and AD&D
  • Option to purchase supplemental benefits
  • Great working environment at a family-owned company

Fire Fighter Sales and Service Co. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran or military status.