Support Services Director
Job Details
Tukwila - Main Lab LLC - Tukwila, WA
Full Time
Bachelor's Degree
$104,484.45 - $161,950.95 Salary/year
Health Care

Position Summary:

The Director is responsible for managing, overseeing, and ensuring the smooth operations and staff performance across assigned departments. The Director is responsible for establishing, standardizing, and implementing departmental procedures. In addition, the Director must collaborate with pathologists, senior management, and other department leaders to continually assess and improve operations and workflow. It is crucial that the Director is knowledgeable about HIPAA, CAP and CLIA regulations, practices and enforces all Standard Operating Procedures (SOPs) and Personal Protective Equipment (PPE) procedures as this position is responsible for controlling staff exposure to several environmental hazards such as formalin, communicable disease, fresh human tissue, etc.

Essential Duties:

  1. Oversees daily operations in Client Services, Transportation, Slide Library and Care Coordination.
  2. Tracks developments in emerging technologies and methods and provides periodic reporting on those developments to the leadership team.
  3. Establishes staffing levels, department annual budgets and department performance metrics.
  4. Responsible for frequent, effective communication with department staff, pathologists, chief scientist, and company management team.
  5. Maintains and ensures supervisor and departmental employees' productivity and work quality.
  6. Mentors, trains, and coaches staff including supervisors, assistant supervisors and leads.
  7. Assist in the design and implementation of standardization and training programs.
  8. Identifies and implements continuous process improvement projects and ensures new processes are executed effectively.
  9. Responsible for working with the IT department on implementing and maintaining department management software and related system configuration and upgrades.
  10. Ensures leadership team engages in company provided management training and leadership development education.
  11. Troubleshoot and work to resolve any issues that arise within and between departments and clients.
  12. Provides back up assistance to the department supervisors and leads.
  13. Other duties as assigned.


  1. Bachelors degree required
  2. 10+ years client services and/or transportation management in commercial pathology, clinical lab or equivalent
  3. Process Improvement/Lean 6 Sigma/Green belt or higher
  4. Ability and/or experience leading team of 50+ members preferred
  5. CRM system administration & implementation
  6. Budget/Productivity/Service management
  7. Data analytics
  8. Formal presentation skills // PowerPoint// Written communication


  1. Communication & customer service abilities
  2. Time management
  3. Work well under pressure and always maintain professionalism
  4. Ability to prioritize tasks
  5. Must be flexible with ability to adapt and adjust
  6. Must be organized
  7. Must have the ability to effectively deal with conflict

Physical Requirements:

  1. Prolonged sitting
  2. Computer use



CellNetix offers a robust comprehensive benefits plan. Some of the most popular benefits include:

  • Company paid healthcare plan options.
  • Generous 401K company match up to 4%.
  • Starting paid time off up to 15 days/year plus 8 paid holidays.
  • Life and disability insurance.
  • Fully subsidized ORCA card and free parking at most sites.
  • Our most recent addition includes Norton LifeLock Identity Protection at no employee cost.


IMPORTANT NOTICE As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates. Additionally, CellNetix has a mandatory COVID-19 vaccination policy.