Healthy NYC Telephone Survey Interviewers
Job Details
LIC - Central DOHMH - Long Island City, NY
Full Time
Day
Healthy NYC Telephone Survey Interviewers

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City. 

 

PROGRAM OVERVIEW

 

The Division of Epidemiology collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH. Healthy NYC is an innovative project within the Division of Epidemiology that provides the Health Department with important health information in a timely and cost-effective way. To date, Healthy NYC has recruited about 13,000 adult New Yorkers to join a survey panel that we are using to conduct population health research. 

 

POSITION OVERVIEW

Healthy NYC is currently conducting a retention survey for all its panelists and has openings for temporary Healthy NYC Telephone Survey Interviewers. This primary responsibility of this position is to administer phone surveys to participants who cannot take the web surveys. This position will be situated within the New York City Department of Health and Mental Hygiene’s Division of Epidemiology, Special Projects Group, and reporting to the Healthy NYC Panel Manager.  

 

RESPONSIBILITIES

  • Administer survey consent and conduct phone surveys with Healthy NYC participants 
  • Maintain call logs and follow-up items, and document outcomes.
  • Respond to participant emails and phone calls and address questions
  • Ability to work occasional evening and weekend hours.
  • Other related duties as needed.
Qualifications
  • Bachelor’s Degree required
  •  Previous experience working in public health or a related field 
  • Interviewing skills
  • Capacity and willingness to learn how to conduct survey online
  • Must be fluent in English and Spanish, Cantonese/Mandarin and/or Russian (able to read, write and speak fluently).
  • Ability to work independently and follow through on assignments with minimal direction.
  • Interviewing or customer service experience preferred.
  • Detail-oriented and can follow study protocols.

 

LOCATION

Virtual

 

HOURS

35 hours per week. This position will be funded through Oct 7, 2022, with no possibility of extension.

 

SALARY AND BENEFITS

$20 per hour. Compensation for the position is hourly, with a rate commensurate with experience.   

 

ADDITIONAL INFORMATION

This position will be hired through a staffing agency. 

 

TO APPLY

To apply, send Resume, with Cover Letter, including how your experience relates to this position. We ask that you do not contact our staff directly and no phone inquiries please. Applicants who best match the position needs will be contacted.

 

The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.

 

Apply