Healthy NYC Panel Management Coordinator
Job Details
LIC - Central DOHMH - Long Island City, NY
Full Time
Healthy NYC Panel Management Coordinator

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City. 




The Fund for Public Health in New York (FPHNY) seeks a Panel Management CoordinatorThis position will be within DOHMH’s Division of Epidemiology, Special Projects Group, and reporting to the Healthy NYC Panel Manager.  The Division of Epidemiology collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH.  

This position is currently funded for 1 year through a grant from the Centers for Disease Control and Prevention. There may be funding to extend the position beyond one year. 


Location: 42-09 28th Street, Long Island City, NY, 11101, with the possible option for remote work.



Healthy NYC is an innovative project within the Division of Epidemiology that provides the Health Department with important health information in a timely and cost-effective way. To date, Healthy NYC has recruited about 13,000 adult New Yorkers to join a survey panel that is used to conduct population health research. Healthy NYC surveys have provided critical citywide information on COVID-19 symptom prevalence and treatment, testing, awareness of government recommendations, racial inequities, and adverse mental health.  Such information is being used by the City to respond to the pandemic. Other Healthy NYC surveys have assessed social determinants of health, mental health, food access and other important health issues.


The Panel Maintenance Coordinator will manage Healthy NYC’s relationship with participants. This includes conducting survey interviews by phone and tracking and following up on participant questions and concerns. The ideal candidate will have familiarity with public health and survey experience, be organized and detail-oriented, and possess excellent interpersonal skills.



  • Administer survey consent and conduct phone surveys with Healthy NYC participants 
  • Maintain call logs and follow-up items and document outcomes
  • Assist with incentive mail processing 
  • Respond to participant emails and phone calls and address questions
  • Assist with preparation of participants incentives including stuffing and mailing envelopes 
  • Ability to work occasional evening and weekend hours.
  • Other related duties as needed.
  • Bachelor’s Degree required
  • Previous experience working in public health or a related field preferred.
  • Capacity and willingness to learn how to conduct web-based phone surveys.
  • Must be bilingual: fluent in English and Cantonese/Mandarin (able to read, write and speak fluently).




  • Interviewing or customer service experience preferred.
  • Detail-oriented and can follow study protocols.
  • Dedication to protecting the confidentiality of participants’ data.
  • Ability to work independently and follow through on assignments with minimal direction.
  • Experience and/or willingness to interact with study participants and handle occasional contentious situations. 
  • Strong written and verbal communication skills.
  • Fluency in Microsoft Word, Excel, and Outlook. 



FPHNYC offers a comprehensive benefits package. Salary is up to $68,000, commensurate with experience



There is potential for this position to transition to DOHMH and therefore candidates must meet DOHMH eligibility requirement including NYC residency.



To apply, send Resume, with Cover Letter, including how your experience relates to this position. We ask that you do not contact our staff directly and no phone inquiries please. Applicants who best match the position needs will be contacted.



The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.