Operations Manager
Job Details
LIC - Central DOHMH - Long Island City, NY
Full Time
Operations Manager

The Fund for Public Health in New York City, (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.  To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.


Program Overview

The Bureau of Equitable Health Systems (BEHS) is a bureau in the Division for Center for Health Equity and Community Wellness at the NYC Department of Health and Mental Hygiene (DOHMH) located at 42-09 28th Street, Long Island City, NY.


Our division is devoted to strengthening the Department’s ability to strategically partner with the NYC health care system. The bureau will engage primary care providers and other healthcare organizations to implement evidence-based strategies; leverage information to support planning and technical assistance for providers and payers; advance policy to close the racial equity gap for priority health outcomes; and surface opportunities where health care can influence and connect consumers to social support and address the whole person, beyond physical ailments. The Healthcare System Innovation and Support Team (HSIS) within BEHS operates NYC REACH, helping New York City providers to implement new health care delivery models and quality initiatives, participate in payment reform programs, and connect to community and health resources to support their patients. To find out more about this ground-breaking project visit us at www.nycreach.org.



We are seeking an Operations Manager to join the HSIS team at NYC DOHMH’s Bureau of Equitable Health Systems (BEHS). The position reports to the Assistant Director of Communications and External Relations. The Operations Manager would play a key role in managing NYC REACH operations, including:


  • Personnel Operations
    • Facilitate hiring managers with recruitment and onboarding processes
    • Liaise with FPHNY and DOHMH to streamline recruitment and onboarding processes
    • Work closely with program administration and HSIS leadership to track  staff allocation on grants
    • Lead and coordinate activities focused on team culture such as hosting team events and developing internal communications or newsletters
    • Lead workstreams for BEHS Core Operations 


  • NYC REACH Operations
    • Manage key vendor relationships and systems for NYC REACH operations including contracts and invoicing
    • Oversee NYC REACH membership processes including agreements 
    • Work closely with data team on NYC REACH membership quality assurance and reporting needs via Salesforce CRM


  • Resource Identification and System Improvement
    • Coordinate identification and application for new funding opportunities 
    • Strategize and implement process improvements for workflows and systems and offer solutions to identified issues
    • Bridge across projects and teams within the bureau to foster exchange of ideas and provide cross-team learning opportunities
    • Act as liaison and oversee processes for inter-agency requests, such as tracking inventory distribution and language services 
    • Performs other duties or special projects as required 
  • Bachelor’s degree preferred 
  • Minimum 5 years related experience 
  • Comfortable in a fast-paced office environment
  • Meticulous, organized, and detail-oriented, with the ability to work both independently and collaboratively
  • Advanced Microsoft Office (Excel, PowerPoint, Word and Outlook) skills
  • Experience using Salesforce or other CRM software is a plus, but not required
  • HR experience, a plus



All hires must be vaccinated against COVID-19 unless they have been granted a medical or religious reasonable accommodation. This requirement must be met by your hire date.

This position will operate in-office, with the potential of shifting to a hybrid work schedule.   

There is a potential for this position to transition to DOHMH, for which eligibility requirements include NYC residency.



FPHNYC offers a comprehensive benefits package, including excellent health benefits, generous sick leave, and 24 days of personal leave and vacation per year.  The salary range for this position is $75-80,000 and commensurate with experience.  



To apply, send resume, with cover letter, including salary requested and how your experience relates to this position. We ask that you do not contact our staff directly and no phone inquiries please. Applicants who best match the position needs will be contacted.


The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.